[Half Life: Alyx Redemption Code Issue]

@Docnocternal @omagon9

If you’re having trouble redeeming Half-Life: Alyx during the OOBE process from your Cosmos Elite purchase, please visit here to get your game.

You can click the “Have a question” button on the right-hand side if you can ‘t redeem the code successfully. Or you can reach out to our support channel directly (vive_care@vive.com ). 

 

[Redemtion code not working for Half Life: Alyx]

@SHOT57

If you’re having trouble redeeming Half-Life: Alyx during the OOBE process from your Cosmos Elite purchase, please visit here to get your game.

You can click the “Have a question” button on the right-hand side if you can ‘t redeem the code successfully. Or you can reach out to our support channel directly (vive_care@vive.com ). 

[Having trouble redeeming Half-Life: Alyx from your Cosmos Elite bundle code?]

If you’re having trouble redeeming Half-Life: Alyx during the OOBE process from your Cosmos Elite purchase, please visit here to get your game.

You can click the “Have a question” button on the right-hand side if you can ‘t redeem the code successfully. Or you can reach out to our support channel directly (vive_care@vive.com ). 

 

[Refund for a game]

Hi Guys,

Thanks for all of your inputs here. @mbbc902 sorry that we have not responded to your question in a timely manner. We've created a ticket for you and our staff will reach out to you regarding your request.

For further supports needed, you may contact our support at below links:

Vive hardware support: https://www.vive.com/us/support/

Viveport store support: https://service.viveport.com/hc/en-us

 

@SanityGaming Thanks for you time for sharing the Viveport store refund info. 

 

[Difference between Kiosk mode and Private Content Management]

@Jerome-F

I've sent your feedback to our PM team and confirmed that for now we are not supporting force update yet.

Focus users will receive update notification and click to update manually in-VR.

 

Chihyi

[HTC VIVE Display Screen suddenly stops working]

hi KKB

I have created a support ticket for your issue. Our customer care team will reach out to you shortly.

[Base station 2.0 is blinking red]

Hi @Nicky,

I have created a support ticket for your issue. Our customer care  team will reach out to you shortly.

[Cosmos Battery Life Idea]

@Dicehunter @Melibellule

Cosmos uses AA batteries in its controllers. A figure that has been previously reported is incorrect, and unfortunately, widely circulated. We’ve seen a wide range of performance and expect four to eight hours depending on light, environments, type of content, and other variables. The quality of the battery itself may also impact longevity. Our engineering team will continually work to optimize for performance. We’ve tested NiMH rechargeable batteries and found them to perform well.

https://blog.vive.com/us/2019/10/07/vive-cosmos-continuing-update/

 

[HTC server down?]

@oxygen4004 @R0mick @Torsten

Sorry for the inconvenience, our server was down for awhile. Please try to install again. The issue had been fixed.

[Cosmos Beta release - 1.0.7]

@g-- @oxygen4004

Sorry for the inconvenience, our server was down for awhile. Please try to install again. The issue had been fixed.

[Blank Screen on Viveport]

@SGSCreate @GamerHawk121 

I've created support tickets for you. Viveport customer team will reach out to you directly.