Synthesis
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Posts posted by Synthesis
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@viveuser1982
Thanks for letting us know. Just to clarify, our operating hours and support hours for the US and CA are 7am-6pm PST 7 Days a Week. Can you please tell me where you went to get support for Vive? www.vive.com/support/contactus is generally what we recommend for the fastest response.
Did you contact live chat? If you sent an email, can you please tell us what email address you sent it to?
Thank you,
-Jack S -
@moonowen
Hi, thanks for asking here. It's not a firmware issue, it's a hardware issue. The firmware update changes the detection threshold for rotor speed, meaning that it now more accurately catches failing rotors. Are these new base stations or unused for a while? There shouldn't be any recent updates for 1.0 base stations that have been in use.
We can get them repaired under warranty, though. Please send me a PM.
-Jack S -
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@DLT
So it sounds like one of your base stations just won't power on at all now? No lights, just dead? You'll probably need to RMA it for repair, but first check and see if it's the power adapter that died rather than the base station itself. Swap it out with the one that works and see if it changes. What type of base station do you have?
Thank you,-Jack S
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Hi @Zhaine
Sorry for the delayed response. The holiday season is usually very busy for most of us and sometimes it can take longer than average to reply to posts. B and C channels are what you want for standard wireless use. However, if you're having trouble with the C channel, you could use the sync cable and switch over to A and B channel. This configuration will only work with the sync cable connected.
I would check the power adapters too. Swap them and see if the behavior follows the power adapter. It might be that something is going bad in your setup.
Thanks,-Jack S
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@Krogenit
Those systems are almost identical. The motherboard is actually the same, aside from the branding and some minor details. In my experience, the issue does seem to be related to the PC hardware, though it's been very difficult to determine exactly how it happens. It doesn't seem to be related to the adapter itself, from what I've seen. If I were to take that adapter and set it up on one of our wireless stations in the office, it would probably work flawlessly like any other adapter would.
However, in your case, it sounds a bit more like a bad cable or port. The reason I say this is because you're losing video, but not audio. If the wireless adapter wasn't working right, you'd just have no signal at all.
Please send me a PM and I'll see if there is something I can do for you.
Thanks,
-Jack S -
@dal.and
I wonder if it partially installed some drivers which were corrupted by putting your PC into hibernation mode (Never, ever shut down your PC in any way during installations or uninstallations!) and now they can't be properly identified or removed. This tool may help with that. https://support.steampowered.com/kb_article.php?ref=2748-WEIK-9562
Thank you,-Jack S
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@Tom17
That isn't a feature that we support with Vive or Vive Pro. The bluetooth module is used to connect to the controllers and is not intended for any other purpose.
Thank you,-Jack S
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@Marco
Please send me a PM with your contact information and the ticket number. I'll do what I can to help, but it sounds like the Carrier, UPS lost the device, so what we are able to do may be limited and you might just need to wait for the lost package claim to be completed.
We'll see what we can do.
Thanks,-Jack S
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@GaryMansell
Do you have any other microphones (or webcams) attached to the PC? It's possible that it's switching over to them automatically once windows cannot detect the headset (it goes into sleep mode or is disconnected.)
Thanks,-Jack S
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@jkornacki
Hi there,
We didn't see your post earlier as there was a bug with the forums that didn't alert us of new posts properly. I'm going to send you a PM with some instructions, but I want you to know that we're going to take care of your headset for you and resolve this issue.
Thank you,-Jack S
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@TheRadziu|
Have you tried connecting Vive to HDMI and attaching your monitors via displayport? Sometimes adapters don't work particularly well with Vive and it's best to try to use as few "extra steps" as possible. What was the specific cable brand/model you bought for that purpose?
Thank you,-Jack S
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@Hawckey
Thanks for asking. Answering your questions in order:
-Yes, in general please stick to the default supplied cables that come with the kit.
-I can't say for sure if it's impossible to solve that issue as it's going to depend on many factors beyond our control once you start using 3rd party equipment.
-It might help, but I can't say for certain.
Thank you,-Jack S
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@MrNiceGuy
That's very interesting. It sounds like the card itself is fine but for whatever reason it won't work on that motherboard. Were you able to test the motherboard and see if you could get other PCIe devices on it to work in those slots? I supposed there's a slim chance it's the specific motherboard that's the problem.
Thanks,-Jack S
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@draxx
If you bypass the linkbox, it should just work normally if nothing else is wrong. I would say your headset is the source of the issue
Thank you,-Jack S
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@Tellight
So a couple of things: First, make sure that you are using the HDMI cable to the GPU. You can use displayport for your monitors. Do not use an adapter. Check all your cables. Remove them and then plug them back in firmly. Go through the set up process again since you never got it fully working. When you plug you Vive in, your PC should recognize it and install drivers the first time.
Thank you,
-Jack S -
@ETG
Does the Headset still work when it's wired? That's the first step to determining any sort of wireless issue. We need to know if it's actulaly the wireless component or something else.
Thank you, -
Hi @bbertea
have you tried reinstalling your Vive and the Vive Wireless SW? Maybe remove the drivers and go through the SteamVR set up again to see if it properly recognizes your system. Give that a try and report back.
Thank you!-Jack S
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First thing to do is check all the connections and make sure everything is plugged in firmly where it's supposed to be. It's possible that during play, the movement could eventually pull something loose depending on how vigorous your activity is.
If that seems fine, the next step would be reinstall your Vive drivers. You can do this through the SteamVR settings.
Thank you,-Jack S
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Hi, @JacobDeRosenoir
Give this a try. I'm wondering if there's some corrupted drivers or something that aren't being properly removed.
Use USBDeview to manually uninstall drivers:
USBDeview is a free tool that is automatically included with the installation of SteamVR. The default path to this tool is ...\Steam\steamapps\common\SteamVR\tools\bin\win32\thirdparty or available for download here: https://www.nirsoft.net/utils/usb_devices_view.html (scroll all the way to the bottom for the zip download). This tool allows users to manually inspect all USB devices that have installed drivers, and is useful when it is suspected the Vive drivers are not being removed using the SteamVR ‘Remove all SteamVR USB Devices’ feature, or when it is believed there may be conflicts caused by other USB devices. Non-Vive related USB devices should only be uninstalled in this way if there is believed to be a driver conflict caused by another USB device.
Removing Vive USB Drivers
- Disconnect all Vive cables from the PC.
- Launch the USBDeview program.
- From the Options tab, enable Display Disconnected Devices.
- Sort the list of devices by VendorID (click VendorID at the top of the list).
- Locate any devices with VendorID 28de (these are the Vive components) and uninstall them.
a. To uninstall, right click the device and select Uninstall Selected Device. You may need to click Yes to confirm the selection.
- After uninstalling all devices with the 28de in the VendorID column, close USBDeview and reboot the PC.
- Reconnect the Vive cables to the PC. Ensure all cables are properly connected and then launch SteamVR. This will begin the re-installation of the Vive related drivers.
Give that a try and let me know the result.
-Jack S -
This is very strange. HDCP is supposed to be a content protection mechanism built into HDMI, essentially a hardware DRM solution. Franlky, it doesn't work particularly well, but it is an inherent component with HDMI cables and ports as well as some other connection standards. As for why it would pop up during specific events during the game, that's even more puzzling. If it's specific to certain titles, perhaps other users have experienced similar issues while playing those titles?
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@yadferhad
The next thing I would check is my GPU drivers. Reinstall them if necessary, but if that doesn't work, I would think that the issue may lie in the HMD itself and you may need to set up an RMA.
Thank you,
-Jack S -
If you're still having this issue, please report your system specs.
Thank you,
-Jack S -
My guess is that there's a corrupted file on the headset. You'll want to send it in for repair. It probably needs to be wiped and flashed.
Thank you,
-Jack S
SteamVR room setup does not detect the devices.
in VIVE & VIVE Pro
Posted
@Pieter Moller
Unfortunately, the Quadro M2000 is quite a bit below the minimum requirements for Vive (NVIDIA 970). Quite simply, it's not going to be able to support any Vive hardware or VR content. Furthermore, you cannot use a displayport to HDMI adapter for VR. It will not work. You can use displayport to minidisplayport if needed, but you can't change standards from DP to HDMI. That's probably the reason you're not able to detect the hardware.
Thank you,
-Jack S