Beauregard

after 2.5 monhts and sending in my lighthouse 3 times, I finally got a lighthouse working. However, HTC again did not manage to send a lighthouse with the current firmware, I have no idea who or what is working the support centers. I will not updated the firmware, because this started all the troubles. Considering this trouble and that support questions never got answered about the partly chaotic settings/gui, I would not buy again a HTC Vive.

Update: HTC sent again a not working lighthouse. I had to send it a second time to their repair center and got it yesterday. Guess what? The lighthouse shows still "Manufactorer Error" and does not work (!). Worst support ever, seems HTC has no interest to repair hardware

thanks for the feedback. All these suggestions I tried without success. The lighthouse has now been sent to HTV Vive and I am waiting for a new one.

Hi I have updated the firmware of my controllers and both lighthouses. As result, one of them did not power on after the update. I searched the forums and tried all suggested measures such as replacing the firmware etc. nothing works. What I don't understand: Why is there not an application which allows simply to reset the firmware via USB cable? Why is not possible simply to reinstall again the newest firmware? What should I do now? best regards