My other controller does not have rumble or haptic feedback anymore. The product is still on warranty period, but what is the wait time for repair/replacement device? I have also heard about the arbitary charges, and are not keen on sending the device for repairs. For the same price I could get a new controller.
The controller still works, but it hampers the experience quite a bit in some games.
The controllers have barely 20h of usage on them, and have rubber protectors. I have not been hammering a nail to a board with them either.