Hi / Jason!
I apologize for the delay in response, as previously mentioned in our email conversation, we had a short work week due to a national holiday and, as promised, this past Monday morning I did queue up your case with additional team members--I apologize for not responding to you and keeping you posted. We did not forget about you!
I hope you don't mind, as David mentioned it would be better to switch this to Zendesk or email, and as such i will resume this conversation there : )