stavi83

wrote: We are in Missouri. You can email us at escape@avatar-vr.com and we can nail down any logistical details that way. Thanks so much for your help and tips. hopefully I won't have to come back here... but something tells me I will. Steve wrote: We are in Missouri. You can email us at escape@avatar-vr.com and we can nail down any logistical details that way. Thanks so much for your help and tips. hopefully I won't have to come back here... but something tells me I will. Steve for those keeping track at home... turned on my machines today "Not Ready" once again. Did the linkbox bypass to no avail. IF I had a sledge hammer at my ready, it would have been used! Back to square one!

for those keeping track at home... turned on my machines today "Not Ready" once again. Did the linkbox bypass to no avail. IF I had a sledge hammer at my ready, it would have been used! Back to square one!

We are in Missouri. You can email us at escape@avatar-vr.com and we can nail down any logistical details that way. Thanks so much for your help and tips. hopefully I won't have to come back here... but something tells me I will. Steve

All Right! I did the link box bypass as suggested, and it did not work...BUT wait theres more! It turns out that the link box itself is probably the problem. I have yet to test it on another working unit to verify. Luckily I had a spare from another vive that doesn't work. everything is working now. I did the same bypass on the other unit as well. Unplugged only the HDMI and USB from the headset and the same from the PC leaving the power through the linkbox. Closed and reopened SteamVR and tah dah!...working. I then replugged in the HDMI and USB back into the PC and From the Headset plugged the "tester" HDMI and USB to the link box....also worked. Finally I went back to my original cables and plugged in as normal...and also working again. SO I feel the actual situation we are all dealing with comes directly from the linkbox. What is going on in there that can't comminucate? IF the computer was the husband and the vive the wife, the linkbox is the thirdwheel that wants one or the other to seperate from eachother.

Thanks, I'll give that a shot in the morning. None of the aforementioned methods have worked yet.

John, I understand where you are coming from by saying that it isn't fair to compare. I am aware of how much is involved with making the vive or even the oculus work compared to a USB mouse. However on the same coin, these VR devices need to be treated (in the future) on the same level. Ultimately they need to be plug in play, with minimal problems and smart solutions to rectify. What we have today is not that solution. I'll give the OS a refresher, but based on what I've seen that isn't a "fix" either. But hopefully it gets these units up...even for a day. Thanks for chat.

This isn't the first issue we have had out here. I have a growing list of troubleshooting scenarios, and they may work one day, but not the next. Which then has me questioning what isn't working correctly? It might be wise for Vive to put out a publication that explains in detail, a proper troubleshooting situation. Even if it isn't related to a Vive issue directly. Such as a OS update that isn't working with the Vive correctly. In the case of a VRcade, I need a quick solution to get my units back up and operational. Going on for days, waiting for a leprachaun, genie or a magical gnome to fix our problems on thier time isn't a solution. If there was a list of troubleshooting answers to rule out x,y,z, without having to sift through reddit, vive forums or wherever an answer may be, would save a ton of time. I'm on day three of trying to find something to work. And I'm desperatley close to the sledgehammer method of severe destruction!

if your product can't be relied on to plug in and do what it is supposed to, at some level that falls back on the product. for example, I know that I can use my portable hard drive, my usb mouse, Mic, cameras etc and I don't run into the same sort of issues that I run into with our Vives. Now in my case, I had a headset that couldn't be found. IF it was a bad headset, I need to determine that by using a working headset...so I did. also swapped cables with new ones, swapped out link boxes, updated drivers, checked different USB ports, even different hdmi configurations. still nothing. surely you can understand the frustration of nonsense. and the nonsense continues! the next morning I find another thread about; go into steam, library, tools, steamvr, open sub folders, bin, win32, find vrmonitor.exe and run as admin... i did that on the first machine. and it worked, I go over to the other non working machine and loe and behold its already working! like freaking magic! (that one is still unexplainably working btw) and for a day, our machines were all working very nicely. until the next day. Come in, open for business and two machines down. one of which Never had a problem before. Why? any other product purchased in the eniterty of the world doesn't act up like this. and if it was to, that business vanishes into nothingness for not putting our quality products. I want VR to be successful as much as the next guy. Not only becuase one of my business's is depending on it, but because it offers a vast array of possibilities for the future, such as jobs for the handicapped, job training, obviously better gaming solutions and the list goes on. But not if the hardware doesn't work right (like the many many complaints littered everywhere online), then how are we ever going to have faith in our machines to work properly? Right now its a crap shoot for us VRcade owners. we walk in to our store with a looming question of "i wonder if my business is going to appear like a total dissapointment today?" by the way that is the worst feeling about a business you were once very excited to be apart of.... and i'm only one of many. In Long... My computers are fine. My USB ports are fine. I believe that all My Vive hardware is also fine. However there is some rogue issue that can't seem to be nailed down as the actual problem that needs to be rectified.

yes! for spending several thousands on multilple set ups you would think that this kind of problem would have a better solution by now. It is Literally a Business crippling situation! I have a large group of customers coming in, one unit was down, and I went through every trouble shooting possibility imaginable, even using devices that knowingly worked, which then made the working units not work. Now I have three downed units. They came back up for one day. then nothing. and the constant crap responses about "unplug and plug back in" or "uninstall and reinstall" is just complete crap!