I have the same problem. VIVE support is totally useless they even don't know abou this issue at all.
Me:12:05 PM
Cannot install Wigig
Nathalie C. :12:06 PM
Hello, thank you for contacting Vive technical support. I’ll be more than glad to assist you today.
Nathalie C. :12:06 PM
How may I help you?
Me:12:06 PM
hi I have a problem with WiGig. I cannot install the driver.
Nathalie C. :12:06 PM
Can you please be more specific?
Me:12:07 PM
when I install the vivewireless setup file, it shows an errro with installing wigig.
Me:12:07 PM
Fial to install intel WiGig
Me:12:07 PM
*fail
Nathalie C. :12:08 PM
I understand. Have you tried with another PCIe slot?
Me:12:08 PM
3 different slots
Nathalie C. :12:09 PM
Still the same?
Me:12:09 PM
yes
Nathalie C. :12:11 PM
Okay, one last question. When and where did you buy the wireless adapter?
Nathalie C. :12:11 PM
Okay, one last question. When and where did you buy the wireless adapter?
Me:12:11 PM
a week ago? from Connection (prev. govconnection)
Nathalie C. :12:13 PM
I understand. Basically, it is not recognizing the WiGig card since it seems to be defective. I advise you to contact the seller and ask for a return or replacement since the WiGig card is pretty much damaged.
Me:12:13 PM
seriously?
Me:12:13 PM
It comes with the original box never opened.
Nathalie C. :12:14 PM
Still, the WiGig card is defective, otherwise, it should have worked with another slot.
Me:12:15 PM
And it looks like a common problem when I searched about this. Someone just reinstalled Windows and it fixed the issue. Are you guys aware of this problem?
Nathalie C. :12:16 PM
Personally, this is the first case I get. However, I'll make a follow-up on this to see if there are other customers who have contacted us with the same issue.
Nathalie C. :12:17 PM
Also, if a Windows fresh install seems to work with this, you can follow this link site to know how to do so. https://www.microsoft.com/en-us/software-download/windows10startfresh
Me:12:17 PM
http://community.viveport.com/t5/Technical-Support/Can-t-install-Intel-WiGig/m-p/23419
Nathalie C. :12:18 PM
Thanks for that. Since it's something from the Community, I'll pass over this information here to make sure to find a solution for this in the future.
Me:
I bought two kits and you are saying both cards are defective....interesting.
Nathalie C. :12:21 PM
Well, it's either the wireless adapter or the PC.
Nathalie C. :12:22 PM
You can try the Windows fresh install and if not, then please try with another PC Wireless Adapter compatible