Thespider

Hi There, I'm posting this due to my frustration with SteamVR. And their lack of I.T. Support and customer care. And as for HTC if they don't act upon this they are also guilty of their lack of due diligence. As I an individual who spent big buck on upgrading my PC and buying the HTC Vive Pro. Is left helpless other than voicing my anger to anyone that will listen. As SteamVR support don’t care. Apparently I’m not the only one that has issues with their policy of militant forced bug ridden updates that don’t allow you stop the updates or roll them back. This luckily only affected only 2 of my VR games as totally useless. Others on the Steam forum have experienced much worse issues. The problem is, I only play one games with well over 100hrs called StandOut. For those who are not familiar it's like fortnite but in VR. This is the only game I play. Unlike my kids that play the other games. Hence you can see my frustration. My HTC Vive VR unit is pretty much useless to me now. I bought a game called AnimVR for my son. Yep the same fault occurs. It tells me it “starting”. Sits there for a minute then goes back to home. Tried using the Beta version. It tells me it “starting”. And stays there to infinity. Can’t even go to home using my controller. I have rebuilt windows10 three times on 2 different hard drives. I tried installing windows 7. The same error exists. I borrowed my son’s graphics card. The same problem occurred. I had an old hard drive with a working copy of StandOut. As soon as I plugged it in. SteamVR automatically forced the upgrade and I could not stop it. And again this hard drive has the exact same problem. I logged the fault with SteamVR support. Got a reply that they don’t allow roll backs and try upgrading the drivers and powering of the hardware and back on…. WTF…… Where they serious…… That’s not support that is a TV show called “The I.T. Crowd” And still nothing from support. Asked should I apply for a refund? Not holding my breath. The frustrating thing is there is a very simple fix. Let the user roll back if there are issues. It’s not rocket science. Every other operating system and software allows this. Even the militant Apple IPhone asks the users for permission before upgrading. And when the bugs are ironed out let the user of their choosing allow it to be updated. There are a lot of frustrated helpless users with the same issues only wanting the option to be able to roll back till the bugs are ironed out. Is that too much to ask? Please please please for the love of God give SteamVR a good kick up the back side. Before I and others will start hammering Social media about the terrible experience of SteamVR and the HTC Vive product. I for one have better things to do than spamming social media. But if I don’t have better things to do with my time like playing Standout. Might as well use my I.T. knowledge create bots and start spamming social media. As what other option do I have? Yours Truly A helpless and frustrated VR fanatic.

We need a real alternative than SteamVR. Vive port is great but needs more games selection. We need a real alternative. I'ld like to get away from steamvr altogether after this experiance. I'm really feed up with the Steam setup of VR. Their authoritian inflexible big brother tactics is bogus. It's been almost 2 weeks now and I can't play my favourite game (StandOut) and see no resolution in sight from the SteamVR support. So basically I have a very expensive anchor or heater. They are much worse than the Apple. Atleast they give you the option when to update the software. And not force it upon you whether you like it or not. With no option to roll back. I spent good money upgrading my PC and bought a HTC vive pro. And at this point I have no regrets. I bought it mostly for the kids. But I have also in the middle of the night been playing with it a lot. The game I play a lot in StandOut. Been playing it for quite a lot. Well over 100hrs I took a little break approx 1 month. Then wanted to start to playing it again. Standout forced me to upgrade which is fair enough as it an online game that requires everyone to have the same version. However SteamVR also forced me to upgrade at the same time. Since I've done this Standout does not work. I suspect it's the version of SteamVR that is causing the problem as I also bought a game for my son called AnimVR and it showed the exact symptoms. I select the game. It says it starting up. While it's in this process I'm unable to exit as per other games. It appears SteamVR is locked up. And will not stop till it times out for about a minute then goes back to the home room. I've looked on-line and other people are also frustrated as in the past SteamVR gave the user the option to roll back. This is no longer the case. And have created a lot of frustrated users online. As like all software upgrades the latest version isn't always the best for their setup. And according to SteamVR this roll back option is not available any longer. Why the hell not. Every other operating system and software gives the user this option. Why is Steam so special. So now I have a useless very expensive system. With no support. And no alternative. I'm trying to determine whether the fault is in the game or the updated Steam VR. As steamVR support a pretty much non-existant. I have rebuilt the computer on 2 seperate hard drives. It made no difference. I had an old hard drive that did had an old working version of SteamVR and Standout. It also forced me to upgrade Standout in order for me to play. Then SteamVR stopped me from playing until SteamVR was also updated. So now even my old hard drive is also stuffed. Not even apple Iphones which have the reputation of being ruthless authoritarian, orwellian big brother forces the user to upgrade when it wants to. It waits for the user to give permission. Sorry for this rant but I have now a very expensive bit of hardware that I can't use. I have no support from SteamVR team. And I have no ability to perform even the most basic of tests to find the possible cause of the problem. This level off control is way above even apples level of authoritarian rule. But atleast apple products do work reliably. I did not know I bought an apple product. Cheers from a very helpless and not happy customer/owner.