I’m having a similar issue. Sometime in early April, my headset too went black. I contacted support and we went through all the different types of troubleshooting to try and fix the issue. They concluded that it must be an issue with the cord, so I put in a ticket for a new one on the 25th.
To this day, I have yet to have a single update on my ticket. I have contacted support 3 times and have been told the same thing those 3 times. Apparently there’s a delay with the shipping facility? So they’re telling me it takes more than 46 days for a person to put a single cord in a box and to ship it to my house?
Not to mention, the ac adapter to the link box shouldn’t have to be purchased through the support team in the first place! I don’t know if it’s terrible communication, or what. But needless to say, I’m angry. I’ve tried to be patient, but this is just ridiculous now. I contacted support for the third time today to be told I should check back in a week.
I have no idea what to do at this point. They could easily pluck the adapter from any headset lying around, put it in a box, and ship it to me. The support team has no idea what’s causing the delay and I’ve been told that if I were to talk with a higher up, I would be told the same thing. Where is the order in this company???
