focusplusregrets

Glad I could help somewhat. All credits go to Tony/Ken of course. Hope you get the Kiosk mode up and running soon. Have a nice weekend everyone

Sorry for not updating this post - I have been extremely busy lately but I should have written a short post regarding how it worked out for me. Long story short: thanks to , and all the people he got me in contact with, the problem has been solved for me at least. The team assessed the issue very promptly, and sent me a config file via email. With this file I have been able to install Kiosk mode successfully. In addition to this, they also very professionally noted down my criticism regarding the instructions pdf, and they said that they will make sure to update/improve this. If I recall correctly, the people that I exchanged emails with stated that it might take some time to solve the issue with downloading the config file, which is why they made a config file for me and sent it to me. , perhaps Tony/the team could help you with this? Just as a side note - although Tony and the team have been absolutely great, the "actual" VIVE Enterprise support ticket that I started way back has still not led to any progress. I got an email the other day asking me to check if my 2016 MacBook Pro is "VR-ready", questioning whether perhaps it is my computer that is too weak to download the 122 kb text file. This is after explaining multiple times that I have tried downloading the config file using 5 different browsers on PC/Mac/Ubuntu.

Thanks Tony. Sent you a PM.

I see, that is unfortunate. I guess I will have to wait for VIVE support to reply/fix the issue. Thanks for the help though, appreciate it.

Thanks. I have both chatted with - as well as emailed - VIVE support. No reply yet, but perhaps they will reply tomorrow.

Many thanks for your reply. I have tried downloading the file numerous times today - but I still keep getting an "empty" file. Perhaps the "*****" are the last five digits of the serial number? If you have time would you perhaps mind seeing if you could compare the "*****" to your full serial number, and see if you could make any sense out of it? Still no reply from VIVE's support so I am getting a bit anxious to get this going.

Hi, After just having received my Focus Plus over a month late, I tried activating the Advantage warranty to install Kiosk mode. But I keep getting an error saying that the files are corrupted. The microSD is brand new and formatted, so the problem definitly lies with the files. I have contacted VIVE support but was told to wait until Monday (3 days waiting time for $200 Enterprise support? - what the heck), so I thought that I would try asking the community. To summarize the problem: I have managed to register my Focus Plus. It is showing up on my account with the serial number and all other info. But for some reason the device is not showing up in the downloadable "cota_config.xml" file. I am guessing that the serial number should be there, but as you can see it is completely empty. "<?xml version='1.0' encoding='UTF-8'?> <configurations> <sn_list> </sn_list> </configurations>" On top of this, the downloadable User Guide pdf and the template files that it referes to aren't all there. So whoever works at VIVE must have just translated this PDF from Chinese to English without making necessary adjustments? For example, the User Guide pdf refers to a "files" folder in the template package files. But this doesn't exist. Perhaps they just assume that you would create it youself? If anyone have ever managed to install Kiosk mode on Focus Plus I would really appreciate if you could give a general example of how to type in the serial number in the "cota_config.xml" file. I tried simply copy-pasting it as it is between "<sn_list>" and "</sn_list>", but that didnt seem to work. Thanks