Cookowen784

Shouldn't the repair team test the device physically before shipping it back?

It seems like a reasonable expectation to have a product repaired under warranty in a timely manner, but after an almost thirty day waiting period, my headset was returned with the same issue, that being the HDMI port on the headset not working. After sitting through over an hour of live chat support, having me do superfluos troubleshooting and tests, I reluctantly agreed to send it back again. When a month later, it was returned, lo and behold the exact same issue was still present. This is just skull numbingly careless for HTC, which didn't bother to test the set before claiming it was fixed. Does anyone know away to have a headset actually repaired?