Hello,
To be honest, that's a shame! I own an HTC Vive and I was quite happy with it but I was expecting for a better resolution... then the Cosmos arrived and I was a faithful customer and decided to go with it being thrusful with HTC... Then I started to figure out that the headset is poorly designed from ground to roof and that, whatever HTC support team is saying to us, no update will achieve to make the experience acceptable for the vast majority of users.
And then... instead of seeing excuses and propose refund plan and/or free upgrades, they tell us that we can invest twice the money to get something that actually works! I'm very sorry to not be from US to be able to launch something like a class action or equivalent to put HTC in front of their responsibility!
I have a vive with its controller and base station and in order to make it compatible with the Cosmos I don't want to pay one euro considering that it will be the ONLY way to have an operational Headset! It is not like we were asking for new features... just functioning ones!
Sorry to be so upset on that topic, but guys...really? What do you expect from us?