CrakeJ

No, the plain Cosmos Fair enough - though the information is freely available elsewhere, and it is related to the faulty Cosmos tracking if you're releasing something to perhaps replace it, that has better tracking. It's a shame your teams don't respond quite as quickly (or at all) to people talking about the awful inside-out tracking of the Cosmos. There are those from the forum team which do their best to respond to the tracking questions, but no one else responds to any requests for information, or to users requesting help or upgrades to remedy the problem. Not a single word.

Which HMD is going through FCC currently?

How come these posts were removed - no notification to me, no one telling me I broke rules or anything? Or was it because I told people they might like to hold off buying the (faulty) Cosmos until they see the new model?

Fortunately PayPal ruled in my favour and I got my refund. I think mainly because there was a problem with the fan which was very noisy.... I could only play for half hour before it was way too hot. Cosmos could be great, but they blew it - obviously thought they could get away with it. Still, a new HTC VR device is going through FCC screening just now. I'll probably be a Quest or G2 owner before we find out. If HTC don't bring the price of their kit down soon, there won't be an HTC Vive at all. 'Modular HMD' - yeah, if you want to pay the price of another HMD to do that. It's not rocket science @Htc

Thought so... Thanks C.T.

Valve Index comes with 2.0 base stations. Not sure about using the Elite headset with 2.0 base stations but I'm sure I've seen people using it with Valve controllers. @C.T. is very helpful and can probably give you a definitive answer.

I thought I'd give them a chance to fix things - there were several things they could have done, but they chose to do none of them, leaving Cosmos owners high and dry - unless they get a refund - which I have done. I'd recommend anyone who paid by card or paypal to see what they can do. The item is NOT as described.

Sooooo - it's my fault. I put up the white cards even though I had proper lighting in the room - it still complained of environment being too dark at night, so had to do this to make it work! It should just work, right? And my reply.........(in blue)

Update: Basically having asked me to DM them on Twitter - HTC @Vive_Care just ignored me. What you see on the previous page is where our conversation ended. My Cosmos is on it's way back. I may pre-order the G2, or I am tempted to bite the bullet and just get a quest 2 (if I can get a FB profile that isn't mine!). I won't be rushing my decision though. Others need to keep pressure on @Htc - they know what they did! I'll be keeping an eye out here to see what happens - though I'm not feeling too positive about anything being done. Thanks to those who tried to help me out - you know who you are!

Who knows with HTC!?

So, after trying quite hard to engage with HTC support about the tracking problem, they've done their usual and just ignored me, so sadly returning my HMD for full refund. I wont be doing this quietly! I just cannot recommend ANYONE buys the over-priced Cosmos headset that doesn't work well. It might be OK for some beginners, or people that don't need accuracy or speed (?), but doesn't look like they're ever going to do anything about these problems. You 'win' @Htc - but I predict that unless you change things radically - especially prices - people won't even know who this company was.... I tried engaging with @Vive_Care on Twitter and got this (by now, rather boring and repetitive) conversation:

SteveKnows (just about to watch live q&a Re: Quest 2) is just one YouTube channel you'll find Quest 2 reviews (not sure he did the G2 yet). There are others which have review of the G2 as well.

I'm getting sick of seeing very regular quest updates very often containing added features like hand tracking. @C.T. has been great, but he has his hands tied - they won't even tell us what the hardware inside is! (though I did find out if anyone is interested). I've spent the lockdown doing beta testing, but now I've been offered my money back so I can't see any reason to keep the Vive. HTC continue to be silent about these problems here or publicly. They're damaging their reputation by doing this. I've suggested upgrade ktis for us -they ignored that.... I suggested that they consider another option like adding another camera to the pc to cover blind spots - also ignored (I know another manufacturer did that but can't remember who) Therefore I really can't see how HTC can fix properly without upgrading us to Elite. Please @Htc @HTC Corporation - tell us what will happen - preferably before I return my HMD next week for a full refund!

The Quest 2 and G2 both use the new X2 chipset. Both are cheaper yet perform better. The main problems with the Cosmos are tracking accuracy and tracking prediction. I think both are 90Hz refresh or more, and G2 is higher resolution. Check out this article - https://www.roadtovr.com/htc-vive-cosmos-accuracy-test-controller/ I also have a problem with my fan, but tho HTC offered to fix it they refuse to fix the Cosmos

I really wish HTC didn't treat us like this. Paypal have just informed me I can have a full refund for my Cosmos. While there are things I like about it, they are not enough for me to hang on and spend the price of another HMD upgrading the equipment which was faulty anyway. HTC have offered to fix my noisy not working fan, but I don't think it's enough. One thing I do know, if I take the refund, I will NOT purchase another HTC HMD. There are now many MUCH cheaper alternatives available which WORK. I already offered to pay for an upgrade kit (rather than another £500+ for bits) for around £200, but HTC just don't seem to be interested in looking after us - and WE pay their wages. They ruined their phone business, and now well on way to destroying their VR business. I feel sorry for the HTC staff who have at least tried to help us. I found some information about the hardware the Cosmos uses and it should be ample for the job, but again, newer, cheaper HMDs are available with much more powerful chipsets. I'm guessing no one would talk me out of this decision? It's sad that because of the way HTC just ignores these problems I now feel like I shouldn't pay another penny to 'upgrade' to something that works.

Meant to say C.T. has been helpful and at least communicates with us. He's an asset to HTC.

I'm already helping C.T. our where I can with logs, thought just had to reinstall everything so not had much of a chance last few weeks........ Latest beta is better for aiming, but in faster games like beatsaber, tracking problems are still quite evident.

While there have been some improvements in certain aspects of tracking, it is still a BIG problem for the Cosmos. I'd really like someone from HTC to address this report - tell us what they're going to do about it? Have they contacted the authors of the report? Will there be more tests to show if there has been any meaningful progress made? https://www.roadtovr.com/htc-vive-cosmos-accuracy-test-controller/ Support have stopped communicating with me since I said that I wouldn't return my Cosmos - in case I didn't get it back. I told them I'd learned that I'd bought my Cosmos from an 'Unlicensed reseller' (on Ebay), but gave them all my serial numbers and proof of purchase as requested. Not heard from them since. I had many emails between us - them saying stuff from scripts like 'try this to improve tracking', and other nonsense replies, even though my question was about this article and how rubbish ALL of our devices are, not just mine! After many times asking to escalate my complaint, I eventually received a reply saying that they would escalate and let me know what happened. 2 days later I got another letter from the same department telling me that if I send it back they'll investigate. Basically back at square one! I have found that if you hold the controllers out in front of you it loses tracking less often. I shouldn't have to find a bodge to make things playable. It pains me that another WORKING Oculus is coming out. They can make it work, why can't you HTC?

Nice to see some improvement, but...... There are still problems with tracking in fast games like BeatSaber. Accuracy (especially at speed) is still a big problem.

What I don't get is why they don't try other solutions, like an extra camera on your pc (which I'm sure one non-HTC headset has done already) If they remove the product from their site, it will be an admission to everyone, so they're avoiding that. HTC has had some real potential, they've been an innovative company, but they just don't know how to look after customers. Why must I pay £700 for the upgrade kit when the Elite is only £200 more than the Cosmos? Why are all the accessories SO expensive? My complaint has at last been escalated - I'm not expecting much, but I'll update the situation here.

Couldn't agree more. I've started official complaint and am at point where I will publish their foolish email to me here and on social media. I have suggested that since the Elite is $200 more than Cosmos, if they won't give us the upgrade kit FREE (which they should) they could at least offer it to us for $200 - instead of paying the rip off prices they want. I'd be relatively happy then. Why should I have to go to trouble of getting my money back and then buying an Elite? I'm not even sure I want to do that now seeing as they won't look after us. Do you want to go out of business HTC?

Answered my own question - Found this published 6th August (sadly) https://www.roadtovr.com/htc-vive-cosmos-accuracy-test-controller/

Couldn't agree more!

When were these tests done? I've found things have got MUCH better in recent months. There have been MANY updates. Admittedly I've not used other systems yet (I will be, very soon!) but have definitely found things getting better, including when tracking is lost, corrections are often made now - for ex in B Saber, i'll SEE that tracking is freaking and my saber missing the block, but I don't lose the point - something which never happened when I first used Cosmos. Should these be recent tests then they are VERY disappointing and will most likely see me ask for my money back. Like others are saying, why can oculus get inside out tracking working and HTC cannot - a year after the product has been released. Why has no other option, like an additional camera on the PC, been offered? HTC - what happened when you were testing these devices before release? What are you going to do? Very few of us will pay more than we paid already to upgrade to the Elite with outside-in tracking. Soon I will look into reporting this product to my local government consumer protection office if something doesn't give.

Have to say I'm very disappointed by the price of the upgrade options. I'm afraid HTC are going to price themselves out of the market, like they did with their phones. I might ass well just buy the Elite, index or something else in the first place. If Oculus can fix their tracking - and even move onto hand tracking, then unless the hardware is incapable, the Cosmos should be able to do it. What we need is a trade in scheme - we return our flashy controllers, and the faceplate, for Elite faceplate, 2x controllers and 2x base stations, for £250. The Elite faceplate is £200 here, controllers are > £100 and base stations near to £200 each for (up to date version 2.0), so another £700. Double the cost - don't you see that HTC? You need to get ahead of the game HTC, please don't make me feel i have to return my headset! P.S. ALL accessories are too expensive!