Raysangar

Hi! The new GPU has just arrived and now everything works perfectly. Thank you so much for all the help!

Perfect, thanks for the info. I'll let you know once I get the new GPU

Sure, I've done it. The code is 20200408163740 Than you again for your time. I really appreciate it!

I'm using the original cables and I've just installed the latest drivers and the error persists

Hello Shen! I've installed the drivers and it seems like the USB port error has gone, but it still keeps failing to turn on. This time the error that always prompt is the code 210. Any idea about how to fix this? Restarting the VIVE Console app doesn't seem to work as suggested on the support website. I've reported a new ticket to upload new logs (2020040813235). About the GPU, I am waiting to receive a new one, but I don't know when I will receive it due to this unfortunate virus situation. So I wanted to test the headset to make sure that it works fine. Thank you!

Sure, the trace number is 20200407141035. Thanks! @C.T.

@Shen Ye Yes, I have six USB 3.0 ports. I've tried all of them

@VibrantNebula

Hello and thank you for your reply! I've reported the issue and I tried to reset the headset, but unfortunately it didn't work either. Here is the info that you asked: - Custom PC with Asus Maximus IV Extreme motherboard - Yes, I'm sure that I'm connecting the USB cable to a USB 3.0 port - Regular Cosmos - Yes, all the cables are the official ones Thank you again for your time!

The VIVE console prompts this error every time I try to turn on the headset The USB cable must be connected to a USB 3.0 or higher port on the computer. I'm 100% sure that im plugin the cable to a USB 3.0 port and I've tried all possible solutions from support website, but the error keeps appearing. Are there any clues about what could be the issue here? I would really appreciate any info that you could give me. Thank you guys! @stvnxu @C.T.