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Shen Ye

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Everything posted by Shen Ye

  1. Shen Ye
    VIVE Eye and Facial Tracking SDK 1.3.3.0 Release We've just updated the VIVE Eye and Facial Tracking SDK over at the VIVE Developer site. It now includes a CAD file (.stp format) for the mounting mechanism of the VIVE Facial Tracker those who want to experiment with it. We have to mention that VIVE only guarantees performance and compatibility of the VIVE Facial Tracker with the VIVE Pro Series of headsets. Any physical changes you make to the mechanism are done at your own risk, and not covered by the warranty.
  2. Shen Ye
    Can you submit a Report through Vive Console settings troubleshooting section and send over the Trace Number?
  3. Shen Ye
    It looks like the laptop you're using doesn't have the DP connection routed to the Nvidia GTX 1050 GPU, only the Intel iGPU, as it's not considered VR Ready.
  4. Shen Ye
    Could use the Report Issue function in Vive Console and send over the trace number please?
  5. Shen Ye
    Could you try a complete reinstall of the Vive Software? If that doesn't help, use the Report Issue function and send over a trace number
  6. Shen Ye
    Great I'm glad. Enjoy!
  7. Shen Ye
    Hey would you be able to check if there's something in c:\tmp? That's where the logs would be aggregated by the reporting tool before uploading. If the logs are there, would you be able to email it over to my work email please? shen_ye[at]htc[dot]com. We'll have a quick look, but it may be Monday before we can get back to you on the cause.
  8. Shen Ye
    Thanks for the info. The report issue function should upload the logs and once complete will provide you a trace number. (instructions here: https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/ ) Is it still spinning if you leave it for a few minutes?
  9. Shen Ye
    Assuming you're not using any display adapters or 3rd party cables? Could you also use the Report Issue function and send over the trace number please?
  10. Shen Ye
    Is there anything specific to your Windows To Go install? e.g. which specific Windows Version, is it the standard setup with a certified WTG USB or a modified setup?
  11. Shen Ye
    can you help give a few more details please? Which headset? What are you PC specs? If you can, please also use the Report Issue function and provide a trace number
  12. Shen Ye
    Okay, looks like that card is straight up incompatible due to certain dependencies when it comes Direct Mode. Your new GPU should fix this (we checked the logs and that was the only cause of the error), let us know if you have any issues when you install the new GPU.
  13. Shen Ye
    Okay we will take a look at the logs - could you do another report issue so we have the logs with the latest nvidia drivers please? Thanks!
  14. Shen Ye
    Could you use the Report Issue function and send over the trace number please?
  15. Shen Ye
    Great. In regards to error 210 are you using any adapters or 3rd party cables to connect your Cosmos? Are your Nvidia drivers up to date?
  16. Shen Ye
    According to the logs, those USB ports are indeed running at USB 2.0 speeds, with no errors. We suspect your Windows OS is lacking the necessary USB 3.0 drivers for the NEC/Renesas USB 3.0 controllers that power your mobo's USB 3.0 port. I had a look on ASUS's website and it doesn't look like they supply Windows 10 drivers for them, but you could try going into Device Manager and seeing if you can get Windows Update to find newer drivers for the USB controllers. If that doesn't work our engineering team is suggesting you take a look over here for the original drivers (but please check the controller model and version you have when selecting the correct driver): https://www.win-raid.com/t834f25-USB-Drivers-original-and-modded.html Side note, we noticed you're using an Nvidia GTX 760 2GB, we have some concerns with how well your experience will be on that card as its performance falls short of our minimum specs.
  17. Shen Ye
    very strange. Could you go into Vive Console > Troubleshooting > Report Issue and submit an issue? It will upload the logs and provide you a trace number. If you could send that over, we can take a look into it in more detail.
  18. Shen Ye
    Great. Also please let us know if there's an error code of some sort as well. Thanks!
  19. Shen Ye
    Okay that weird. Could you try resetting the headset as described using the Vive Console, and if that doesn't help then "Report Issue" and let us know the trace number so we can have a look
  20. Shen Ye
    @Raysangar Just double checking this is a USB 3.0 port on the back? Could you also try other USB 3.0 ports on a different row?
  21. Shen Ye
    On Bootcamp? Or directly on macOS?
  22. Shen Ye
    Hey Josh, As C.T. mentioned, HDMI to DP signal conversion isn't supported on Cosmos. And personally speaking from experience, I don't think I've ever seen HDMI to DP converter work when it comes to enabling VR. I had a look at your laptop spec over on ASUS's site and the GT variant you have doesn't have a DP signal out anywhere (including the USB C port). At this point, I think if you're looking to use VR on this specific laptop, you're limited to the ones that use HDMI. Shen Edit: adding screenshot for your laptop spec
  23. Shen Ye
    Hey @Maijin19, would you be able to share what laptop you have? As C.T. mentioned, it looks like the DisplayPort output you're using is hooked to the iGPU instead of the Nvidia GPU. Is there another DP output you can see? Thunderbolt 3 ports and some USB-C ports also carry a DP signal.
  24. Shen Ye
    Could you try resetting the headset using the option in the Vive Console shown in @VibrantNebula's post? If it persists, could you report it as an issue and send us the trace? You can privately message it over if you'd like.
  25. Shen Ye
    Would you be able to help detail your setup?
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