So is there a easier way to do that. Cause I was talking with VIVE support and went through a process with them and they said that it was something wrong with the converter and sent me a new one. This didnt fix the issue and then they said that it was the headset and offered to fix it. I did not want a refurbished headset when I bought it brand new. So I went and talked to the vender that I bought it from and they sent me a new one and I am still having the same issue.