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Random_User_1972

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  1. Note to All I feel Disgusted that this issue has been so prevalent for so long, and it would appear that HTC has no intention to identify the problem, let alone actually acknowledge there is a conflict causing this issue. I purchased a new cosmos unit and accompanying PC, the store was kind enough to spend a week and a half diagnosing the fault, they even used the store's display stock after hours to diagnose the problem. The end result was a software conflict between HTC software and other OEM drivers, essentially we have all been taught for years that when you get a new computer the first thing we all do is to update the drivers to the latest version, I cannot stress it enough that if you have a HTC Cosmos then under no circumstances should you update anything. From a clean windows install you must manually activate the windows restore feature so you can roll back your drivers, MAKE A RESTORE POINT, from there most of the hard work should be done when you install drivers and software, install only one item until you get the fault then restore to your previous version, hey presto problem driver found. In my case the conflicting driver appears to be the RTX and MSI consoles, I did not replace these on the last rebuild of the machine. Since purchase I had to clean install windows 4 times to find out about windows not having the restore active by default, the store failed to mention this when they returned the machine in an operational state (They also failed to find the problem, and HTC gave them no assistance either) At the end of the day HTC needs to look at the problems we are experiencing and fix their conflicting software
  2. I have the same issue. Brand new headset received last week. Red Light all the time and a message, video stream not detected, During initial setup I was forced to upgrade all drivers and firmware on both the pc and headset, I tried to set it up for 3 days and then returned the entire pc (1 month old) and headset to the store, they have failed to get it going for the last 3 days My rig as follows AMD Ryzon 5 5600, 16Gb, Windows 11 (21H2) NVIDIA Geforce RTX 3060 (driver 30.0.14.9729 15/12/21) Vive Console 2.0.19.1 It appears that the last driver update is a problem, I will attempt to roll back and try again. When the store gives my headset back
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