Hello,
I have been using SRanipal eyetracker for the last 6 months and I am recently facing an issue. Whenever I try to start the SRanipal app using admin, it starts, but after 2-3 seconds it gets disconnected. I tried uninstalling-installing SRanipal for several times but I am having the same issue. I have tried updating Steam, Unity but nothing helps. I have another laptop, for which SRanipal is working just fine, it has same version of Steam and SRanipal. I also tried to reinstall Tobii VR02 Runtime and SRanipal together again and again but it is not working at all. When I open the SRanipal with admin access, I can see the robot's eyes are lit orange, hence I know it is working at that time. But after 2-3 seconds, I hear a attachment disconnect sound and I loose the eyetracking capabilities. Has anyone faced this issue? If you have solved this issue, please let me know about the steps.
Thank you very much!
