I have the same issue, how did you fix it?
I am running a RTX 2070 which is recognising the display port but the USB detection tells me I need a usb3.0 or higher which I have, I am running other usb3.0 peripherals. I have tried every usb port on the PC with the same result, I have been through the supports pages recommendations and I have even uninstalled after MoBo driver and windows updates then re-installed. No success but lots of frustration.