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Showing results for tags 'troubleshooting'.
Hello, After having bought my Vive Cosmos and set it up, it worked fine for a day or two then died out entirely. I've been going back and forth for some time now with Customer service from the place I've bought it and HTC but everytime it came back labelled as "working but it'sbeen now 6 months since i've bought it and it is still not working. I'm not going to say I'm not pissed because I am. I've tried to work this out on my own and here's what I've come up with : I've first reinstalled every piece of software related to Vive, Steam and Steam VR. I thought that maybe I just needed to reconfigure from start the Vive Cosmos for it to work. I was able to merely do all the setup but got stuck when trying to pair the Controllers. I noticed that the Linkbox was turned off which disconected the Vive Cosmos. After restarting the Setup, I couldn't get the Linkbox to stay on, it kept disconnecting after 10-12 seconds. During this brief moment, I could see on the Vive Console an "Activation" status and heard a USB device plugging-in sound. It's appears that there might be an issue with power, I've figured out it wasn't the linkbox because the box stays on if no helmet is plugged-in. By removing the front panel from the Vive, I have been able to get the Vive Cosmos to startup and activate itself. I was able to gather the helmet's information : SN : FA97PAM00208 Firmware version : 184.108.40.2068 / 6000 Cam / DP : 20190804 / 1604 RF version : 3.15.1 / 3.15.1 The Vive Cosmos couldn't start because the front cover was missing. I plugged it in and the Vive continued its activation. It appeared that the video of the Vive was detected and Steam VR started but I couldn't get further as the linkbox and the Vive Cosmos turned off on their own. I've been able to redo this whole process but the helmet still shuts down on his own. If I had to guess, I would say that there is a power issue withing the Vive Cosmos. I'm not able to figure out exactly what but it's power related for sure. I would gladely appreciate some help. Have you ever been having this kind of issues ? It's really really frustrating given the price of this hardware and the real lack of documentation and troubleshooting guides on the website. I've also been having some talks with the support which weren't successful. This hardware is everything but cheap but right now it's useless and it's been like so for 6 months now. The reseller and Vive says it's fine but it's not. It's a real shame in my opinion that I had to try everything by myself and that none of the "professionals" were able to come where I'm standing right now with what's wrong with my Vive. Nevertheless, Thanks in advance if you can help me. If someone is interested in helping me I can even show you the steps I'm following with a video. Maxime. @C.T. @stvnxu @jagibson
I have been having issues with a black screen i checked the connection utility log and found the same data spikes before each crash. i thought it could have been due to overheating - it reaches 68 and above one thing which i am unsure about is peerSignalQuality which always reaches 255 before crashing, no matter what the temperature is what is this peerSignalQuality and can it cause blackouts? here is an exert from the latest crash:
There was a recent update for the Vive on SteamVR and the Vive wireless software that is most likely causing my issue. This issue, is that when I connect to SteamVR my headset will suddenly turn off and will continue to do so every time I move it. Restarting everything doesn't help and I've already tried reinstalling all the programs that my Vive uses to no avail. For SteamVR it says I need to move my headset while Vive wireless tells me that the headset has been disconnected. I just want to play some beat saber 😞 (PS I think the link box should still be showing up in the USB device list on SteamVR but mine isn't, and I've tried everything for that as well).
Hi all - I'm trying to integrate two Vive trackers into my Unreal project, but I'm not able to get the trackers to consistently register in SteamVR. When I hover over the tracker in the SteamVR window, it shows it "Searching" most of the time rather than actively tracking. When I open my project, the mesh I have matched with the tracker only appears every so often when it's actively tracking Does anyone have advice about how to get a consistent track? I have the Tracker Dongles plugged in to my PC and resting over a foot away from it. Thanks!