frostymm Posted November 25, 2018 Posted November 25, 2018 Hi John! I'm also having issues with contacting support, it's been 3 weeks and still nothing from email or live chat.
warrenc1903 Posted January 2, 2019 Posted January 2, 2019 Same problem here trying to get my basestation repaired. It has been weeks now, I paid more than 3 weeks ago and have heard nothing from them even though over the phone I would get it back the following Monday since I already was having a ton of problems with the customer service. Now I have sent 3 or 4 emails over the past two weeks with no responses. I really do not want to have to take legal action just to get this thing repaired and back to me, but I am prepared to do so if I must.
Synthesis Posted January 3, 2019 Posted January 3, 2019 Things have been a little slow due to the holiday season. Please contact me via PM and provide your name and the ticket number. I know base stations are taking a little longer for RMA right now, up to 21 business days in some cases.Thank you, -John C
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