Coreysprague Posted March 26, 2017 Share Posted March 26, 2017 I recently got a Vive and I love it. I was able to redeem my two free steam keys, but have been unable to redeem my viveport keys for the other two free games. When I try to launch the redeem section, the app simply says "Loading" indefinitely. I have tried multiple times. Tried rebooting, reinstalling viveport, etc. I'm on the latest version of viveport and on Windows 10. Anyone else have similar issues? Link to comment Share on other sites More sharing options...
CoryCheng Posted March 27, 2017 Share Posted March 27, 2017 Hi You can redeem here: https://www.vive.com/code More info on that is here. Anyway, you can do all that without installing Viveport on your PC - as long as you have an HTC account (and you do, you're logged in here ). Let us know if you have more issues. Nice name BTW. Cory.C Link to comment Share on other sites More sharing options...
Coreysprague Posted March 27, 2017 Author Share Posted March 27, 2017 Hi Cory, I followed those instructions and was emailed the specific game codes and the following instructions: 1. Download VIVE software 2. Launch the VIVE software on your computer 3. Sign in to your HTC Account 4. Click on your profile image in the right upper corner 5. Choose "Redeem Code" 6. Type your offer code in the dialog box and the content will be added to your Library In step 6,the dialog box never loads. It pops up, and says "Loading..." indefinitely. Link to comment Share on other sites More sharing options...
Seluecos Posted March 27, 2017 Share Posted March 27, 2017 Did you try the workaround suggested? I would also recommend using the 'Report A Problem' link in the Viveport app to send us logs so we can investigate further. It's not an issue I've encountered yet, but I'm investigating to see what might be the cause. There's a chance it could be a minor network issue that will resolve itself, but there could also be something else going on. Have you already tried ensuring your firewall or anti-virus software isn't blocking the network traffic for Viveport? Have you tried purchasing or downloading any other titles (a free title would work) to see if you can download via Viveport without issues? Link to comment Share on other sites More sharing options...
Coreysprague Posted April 3, 2017 Author Share Posted April 3, 2017 I just wanted to give an update. I eventually got this squared away. I had another app on my computer: Remotr. I think the two were conflicting, ports maybe? I uninstalled Remotr and now the app works perfectly, I can see my library and redeem codes. Just thought I'd share in case anyone else runs into the same issue. Link to comment Share on other sites More sharing options...
Synthesis Posted April 3, 2017 Share Posted April 3, 2017 Thank you for letting us know! We're glad you were able to get it working. If you have any other questions, feel free to ask on here. Thanks,-John C Link to comment Share on other sites More sharing options...
Sixteenbitpanda Posted August 27, 2017 Share Posted August 27, 2017 I entered my code at vive.com/code then it told me i needed to download the softawre so I left the tab with all the codes to get the software... once installed I have no option to look at my codes to redeem them. Can anyone help? Link to comment Share on other sites More sharing options...
Sickbubblegum18 Posted August 27, 2017 Share Posted August 27, 2017 I am having the same problem Link to comment Share on other sites More sharing options...
Sickbubblegum18 Posted August 27, 2017 Share Posted August 27, 2017 i cant get back to my codes so i don't have anything to redeem Link to comment Share on other sites More sharing options...
Marmoto Posted August 28, 2017 Share Posted August 28, 2017 Hello, I just bought a Vive, it has been so far a great experience, but It came with a code for "content bundle" and when I try to redeem it, i get the message that it is not a good code. If needed I have proof of purchase. I will greatly appreciate the help. Thanks! Link to comment Share on other sites More sharing options...
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