Antufatiko Posted August 28, 2017 Share Posted August 28, 2017 I hope someone can solve this problem. I have the same. Link to comment Share on other sites More sharing options...
Rockjaw Posted August 28, 2017 Share Posted August 28, 2017 Hello there - a few different issues here, I'll try to address each as best I can... For all of you, please make sure you check this FAQ on how/where to redeem codes, which might help. For individual issues (as there's more than one) / - Upon redeeming your code, you should have received an email with the codes contained within. This would go to the email address you registered. Can you check and see if that email is there? (Obviously, check your Spam folders.) - can you confirm where you tried to redeem the code? (Check the FAQ for instructions.) It should be redeemed at vive.com/code - which of these issues are you having? Please let me know if you have any other questions and/or you get your codes redeemed. Link to comment Share on other sites More sharing options...
Sixteenbitpanda Posted August 28, 2017 Share Posted August 28, 2017 I checked my email, but could not find anything. Is it possible to resend that email? Link to comment Share on other sites More sharing options...
Rockjaw Posted August 28, 2017 Share Posted August 28, 2017 Hi there , I'm afraid I can't re-send that email - it's automated - but I just sent you a PM (through the forums here) to resolve this. Check it and let me know if you have issues. Link to comment Share on other sites More sharing options...
KyoshiroTasya Posted August 29, 2017 Share Posted August 29, 2017 I can confirm it was Remotr conflicting with my Viveport, it's because they share the same port. Link to comment Share on other sites More sharing options...
Rockjaw Posted August 29, 2017 Share Posted August 29, 2017 Thanks - we're going to look into the Remotr issue and see if there's a solution we can come up with. Link to comment Share on other sites More sharing options...
Marmoto Posted August 31, 2017 Share Posted August 31, 2017 Thanks for the answer, I tried to redeem it on the address you gave me and also once I downloaded the client, but it says it is not valid. Please any help would be most welcome Link to comment Share on other sites More sharing options...
KlenCrio Posted August 31, 2017 Share Posted August 31, 2017 I'm having the same issue. Viveport is telling me my individual codes are not valid. Link to comment Share on other sites More sharing options...
xBlizzDevious Posted August 31, 2017 Share Posted August 31, 2017 Also having the same issue. Just bought my Vive and have been playing with some stuff I downloaded from Steam but wanted to try the free stuff that came with it. I got a confirmation email with the code from the leaflet, saying what I get from it and a bunch of unlock codes. Typing ANY of the codes into the redeem code section of the Vive software comes up with "that code isn't quite right, try again". Link to comment Share on other sites More sharing options...
Rockjaw Posted August 31, 2017 Share Posted August 31, 2017 , , - I'm going to PM all of you to resolve this (has to be PM, because I'll be sending you codes). We appreciate everyone bringing this to our attention - we're going to investigate further to figure out if this is an isolated issue or something larger. Link to comment Share on other sites More sharing options...
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