Nickls Posted May 4, 2017 Share Posted May 4, 2017 Hello, I bought the HTC Vive a week ago. After receiving it, I start by downloading the "setup" and the software itself. But when I try to download the software it says "0% -6,41 MB of 1080 MB".. or something like that - 10 min later it says: "the download failed, something went wrong". After it had failed first time then I tried ten more times; unfortunately, it kept failing. I started researching, hoping somebody had the same problem or someone that has a solution. After researching I did not found any concrete answer, so I tried to fix it myself by using other computers at home... without luck. Then I tried to ask my friend at school if he could help me, he tried and reached 92% then it came with the same message "the download failed, something went wrong"... by the way, he used half an hour getting to 92% Other things I tried: Reinstalling Steam, restarting my computer (multiple times), using the wifi from my phone, using different computers and downloading Steam VR manually. Regards Nicklas Link to comment Share on other sites More sharing options...
SteveAx Posted May 4, 2017 Share Posted May 4, 2017 I am having the exact same issue ...have also been working for 3 days with help from Tech Support. They are having some server problems. I was told they were going to have a copy of the SW available on another download location and that they would email that to me yesterday, they didn't so I emailed them to remind them. No reply. I'm not getting any replies now and can't use viveport or get any of my apps. Help VIVE! Link to comment Share on other sites More sharing options...
Synthesis Posted May 4, 2017 Share Posted May 4, 2017 Both of you can PM me and I'll send you our latest public release for Vive software. Where are you located, out of curiosity?Thank you, -John C Link to comment Share on other sites More sharing options...
Jason1972 Posted May 21, 2017 Share Posted May 21, 2017 Please send it to me also, one with a Viveport EXE, that really is there ad works please. Link to comment Share on other sites More sharing options...
ehrinda Posted May 26, 2017 Share Posted May 26, 2017 wrote: I am having the exact same issue ...have also been working for 3 days with help from Tech Support. They are having some server problems. I was told they were going to have a copy of the SW available on another download location and that they would email that to me yesterday, they didn't so I emailed them to remind them. No reply. I'm not getting any replies now and can't use viveport or get any of my apps. Help VIVE! Did you find a solution? I'm having the same problem with mine Link to comment Share on other sites More sharing options...
Synthesis Posted May 26, 2017 Share Posted May 26, 2017 What is the URL you're downloading the software from?Thanks, -John C Link to comment Share on other sites More sharing options...
mfacastudent Posted May 27, 2017 Share Posted May 27, 2017 Hi John, I'm having a similar issue as those above. I already have my Vive set up, and I'm trying to download the desktop software from the link provided in the 'Viveport FAQ' community discussion. The download freezes at 0%, and a popup window prompts me to log into my HTC account. However, the 'Sign in' button doesn't have any response to clicking it, and I'm already signed into my HTC account on my browser. Any help much appreciated. Thanks. Link to comment Share on other sites More sharing options...
garyblevy Posted July 21, 2017 Share Posted July 21, 2017 Help! Vive SW wont donwload. Pops up window that asks for HTC login. Registered for login and have computer logged in to HTC and then retry and it will still not download and runs into same problem and says "HTC login" Link to comment Share on other sites More sharing options...
garyblevy Posted July 21, 2017 Share Posted July 21, 2017 I am having exact same issue. Please provide a direct link to the files or advise how to get passed htc login screen Link to comment Share on other sites More sharing options...
Synthesis Posted July 21, 2017 Share Posted July 21, 2017 You should be downloading from www.vive.com Latest version is r1076 (as of 7/21/17). Make sure your anti-virus is disabled or has exceptions for Vive software. Make sure you are running as administrator when you install and launch the .exeThank you, -John C Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now