HackPerception Posted February 13, 2019 Share Posted February 13, 2019 , The current turn around time in North America for Vive RMAs is averaging ~9 days - we contract out an authorized service center to preform the repairs and do not preform the repairs in-house except in countries where we have first party infrastructure. Bear in mind that when you see forum posts, you're seeing only exception cases and abnormal cases; the majority of repairs are processed by our authorized repair center without issue. Link to comment Share on other sites More sharing options...
Favid_Feynman Posted February 13, 2019 Share Posted February 13, 2019 Thanks for the response David. Link to comment Share on other sites More sharing options...
htcacct Posted February 15, 2019 Share Posted February 15, 2019 David, I've been trying to contact chat for days now regarding the blinking red light issue to set up an RMA but have yet to receive a response. Is there a preferred time to chat in order to get a response? I'm in PST and am still within the EST range when I try. I sent an email to support on 2/11 without a reply yet. Is there an option for me to pay for a new one and get reimbursed after the RMA goes through? Link to comment Share on other sites More sharing options...
SuperNikoPower Posted February 15, 2019 Share Posted February 15, 2019 Hi , I've sent you a pm. Check it out. Thanks Link to comment Share on other sites More sharing options...
NikkiC Posted April 13, 2019 Share Posted April 13, 2019 Hi, One of my basestation started blinking a red led. Comparing to my other basestation, it seems the horizontal laser is not functioning. SteamVR shows no error message, so it looks like it's still working. But that can't be so. Can you tell me the process required to get this RMA'd, please? Thanks, Nikki Link to comment Share on other sites More sharing options...
HackPerception Posted April 15, 2019 Share Posted April 15, 2019 , The fastest way to RMA a device for repair is via a live chat agent that's specific to your region: Locate and record the serial number from the affected device. Navigate to www.vive.com/support Click "contact us" in the top right-hand corner of the navigation bar Selecting "Begin Live Chat" connected to an agent (when available). Compose an introductory blurb about why you’re contacting us (Fault 03, ect...). If possible, please Include serial numbers for the affected device(s). Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.