SRanipal Eye tracking Install issue

[Lian]

Hi chengnay,

The reason I install the older version is because Before we do the clean installation VIVE and SRanipal, it was working with older version of VIVE and SRanipal on eye tracking app. But after installing the newer VIVE and SRanipal, it just not able to tracking the eye information on the app. So I am trying to figure out what is the reason of causing that. In the 1.03 version is there a SRanipalService.exe? 

Thanks,

[VIVE_chengnay]

Hi @Lian,

Did you follow these steps for cleaning up the SRanipal runtime?

[Lian]

Hi Chengnay, 

Yes, I did, after following the steps, the SRanipal robot is on the windows tray, but it only show the orange color(standby), when I run my app to initial it, it does not turn to green. Before it will turn to green, but after installing the newer version, it is not response anymore. How to fix this issue?

Thanks,

[VIVE_chengnay]

Hi @Lian,

Just to confirm that you followed the steps and installing the latest version (v1.32),

Then your SRanipal robot always show orange color and did not turn green is using v1.32?

[Lian]

Hi Chengnay,

 Yes, after installing the v1.32, I do able to get the robot showing orange, when call to initial it, it still in orange, not turn to green.  I get the pack log data here, please check see if that can provide some information to fix this problem.

Thanks a lot.

Lian

ViveSR_Log.zip

[VIVE_chengnay]

On 6/2/2022 at 10:35 AM, Tony PH Lin said:

SRAnipal robot to pack log

Hi @Lian,

The log that you collected is not by using SRanipal robot?

[Lian]

Hi Chengnay,

The log files is using he SRanipal robot packlog get. The SRnaipal version is 1.32.

Thanks,

[cedake9]

On 6/1/2022 at 6:35 AM, chengnay said:

Hi @Lian,

Did you ever try uninstall all SRanipal runtime and reboot your PC?

Please also try the instructions posted here.

Let me know if you still cannot resolve your issue.

Thank you @Lian

 

[Bipul]

On 6/17/2022 at 1:02 PM, cedake9 said:

Please also try the instructions posted here.

You attached a link Computer Keyboard Not Working? (keyboardtestt.com) that says computer keyboard is not working. How that is relevant on this thread of eye tracking!