Cannot launch Viveport subscription games

[CoryCheng]

 HI 

 

I PMed you, I need to take a look at your logs if that's okay with you.  

The instructions are in the PM.  

Thanks!

 

Cory.C

 

[Rockjaw]

Hi Julian /  - sorry for delay in reply. Interesting and a bit concerning. I haven't heard of issues with Windows Defender, so I want to try and get some more info. I'm going to send you a PM in a few minutes and we can discuss further.

 

[tbehrang]

I finally found the solution:
Solution: Disable Antivirus
--(My Anti virus is kaspersky-I didn't really disable it,I just disable System Watcher and application control but other components like antivirus firewall .etc. are running like charm) it seams it's something like maleware.
before this solution ,I couldn't run some games apps via viveport but Steam games don't have any problems.reinstallation doesn't work or any other ways.
So solution for me is disabling all Antivirus (windows 10 defenders and kaspersky and node or anything els or just disable the part like mine. :)

[Harad]

 

Hi, sorry for the delay in updating this thread but unfortunately unforeseen circumstances delayed my response. Not sure how this will help others but I have successfully run subscription apps and games directly from the Vive portal and Library.

 

I am not sure whether Vive have updated something their end or whether what I did made any difference. But this what I did :

 

The first installation of Vive and the Vive Library were on to my current working Windows 10 hard drive which had no issues, or antivirus installed (ever) and would run SteamVR without a problem and all games from Steam. Although wouldn’t allow me to run any of the Vive subscription games or applications and would pop-up an error message : Launch Failed : Viveport app does not launch (23204)

 

To try and get to the bottom of the issue I had a spare hard drive, exactly same as the first and carried out a clean install of Windows 10 with all the latest Microsoft updates. I then reinstalled Steam, SteamVR and Vive and set up the HTC Vive headset without installing anything else. The size of the play space had increased slightly this time around. To my delight the first application I downloaded from the Vive Library booted as expected with no issues or error messages.

 

I did notice that during my installation that the process updated my Cloud SteamVR files due to the new installation and setup of the Vive headset and sensors. I didn’t think anything of it at the time but continued to test whether games and applications would indeed run from within the Vive Library on the new hard drive, I downloaded a few and they ran from both Steam and Vive Library without any issues.

 

I then booted the first hard drive which had been experiencing problems, and ran the already installed SteamVR and Vive applications, and to my amazement the applications ran without any issue or showing the previous error message directly from the Vive Library. If Vive have not changed anything on their server or Library then I think the update to the Cloud settings may have corrected the issue. Although I can’t be 100% sure, however everything now works perfectly on both drives.

 

If you still need the log files I can send them over via PM

[Synthesis]

 

Well that's great to hear! Keep us updated, okay?

Thank you!

-John C

[Grappler]

I'm in the same boat .... no responses and a wasted months subscription. Wasted money and canceling my vive sub. Sticking with steam.

[Synthesis]

 

Please PM me and we'll see what we can do to help.

Thanks!

-John C

[withayk]

Hi all,

I think I'm suffering from a similar error.
I can launch steam games AND free VIVEPORT games.
However, when I try to launch games downloaded through INFINITY they don't work. (Apps nor games).

I have no anti-virus software, other than the standard windows 10s.

Are there any other solutions - I assume it's something related to the INFINITY account. (Not Viveport Videos which require an INFINITY account work) so it's just the games/apps.

Please help, it frustrating and the days on my free trial are numbered....

[withayk]

Error Code Example:

 

VIVEPORT app does not launch

FRUIT NINJA VR
23112 (0X00005A48)

[HackPerception]

 - I'm starting a Viveport support ticket with the email address associated with your forum account - please be on the lookout for it. In the future, you can directly email customerservice@viveport.com for any issues you may encounter with Viveport. It sounds like a DRM based issue.