Vive Cosmos - Error since the new update

[-Dex]

Hello,

I am having an issue with my VIVE Cosmos since the update to VIVE Console Software 2.0.22.6a. After about ~30 minutes of use, I receive Error 222 stating "The headset cannot be detected. Make sure the USB cable is properly connected." The headset turns black (not long, and SteamVR is not stopped) and back on, but every 2-5 minutes, I receive the same error.
I tried rolling back to version 2.0.21.4, but I now receive Error C806 "USB cable unstable." I've checked my connections and tried different USB ports, but the problem persists. I'm starting to suspect a hardware issue, but I never had any problems with my headset before this update.

Do you have any advice on how to resolve this problem?

Thank you.

[LotusElise79]

I got the error where Display port cable unstable since the update.  No idea what happened.  Happened after about 20 minutes of use.  

[C.T.]

Please check out the beta release, see if it can resolve your issue. 

 

[sskrdo]

Also, after the update, the connection got worse.

The software keeps asking me to update forever, even after it finished updating in the first place.

[CyberJ]

@-Dex I had a similar issue a while back, solved it by disabling Windows USB power management options (see below) :

https://www.howtogeek.com/296918/how-to-stop-windows-from-powering-off-your-usb-devices/

https://helpdeskgeek.com/how-to/prevent-windows-from-powering-off-usb-device/

 

@sskrdo Sounds like something is blocking the update, it might be worth checking your AV/Firewall.

[sskrdo]

@サイバーJ

どうもありがとうございます。一度チェックしてみます。