evanscreative Posted March 29 Share Posted March 29 I got my Vive Elite Xr today. My excitement turned to terror after I attempted to turn on the headset after charging it. I was able to go through the whole initial setup and connected fine. Connected through Viveport App on iPhone. Everything was hunky dory until I connected it to my laptop and attempted the streaming app and Steam VR. When the headset is connected to PC laptop I get a lock on the headset. When I disconnect and attempt to boot up without the cable connection I get an endless loading triangle. I have hard booted several times to no avail. Is there a way to reboot or reset to factory settings when you can't even get to the home screen? HELP!!!!! Link to comment Share on other sites More sharing options...
quiet-katydid Posted March 30 Share Posted March 30 I had this same problem for a while last night. The solution for me was to kill the vive streaming app and steamvr on my computer. As soon as I killed those, I was back in the lobby on my headset...Getting back into steamvr took several cycles of unplugging my headset and starting/killing those apps on my computer. Pretty silly, but I'll take it over a brick. Link to comment Share on other sites More sharing options...
C.T. Posted March 30 Share Posted March 30 On 3/29/2023 at 11:37 AM, evanscreative said: I got my Vive Elite Xr today. My excitement turned to terror after I attempted to turn on the headset after charging it. I was able to go through the whole initial setup and connected fine. Connected through Viveport App on iPhone. Everything was hunky dory until I connected it to my laptop and attempted the streaming app and Steam VR. When the headset is connected to PC laptop I get a lock on the headset. When I disconnect and attempt to boot up without the cable connection I get an endless loading triangle. I have hard booted several times to no avail. Is there a way to reboot or reset to factory settings when you can't even get to the home screen? HELP!!!!! you can hold the volume down while boot up, there's a factory reset option in the 2D menu. Link to comment Share on other sites More sharing options...
Spencerr Posted March 30 Share Posted March 30 My device went into a boot issue like this as well. I think it had something to do with how dark it was in my room. As soon as I turned on the lights it loaded right up. Others have said the same thing on reddit. VIVE team should place a clear message on the screen that tells the user to turn on the lights if that is the issue. (or just allow the device to boot normally with a warning message about potential issues). I bet a lot of people are returning this item and/or giving negative reviews because they think their device is broken. That's what I thought. It gives a really bad first impression. Communication is key. Link to comment Share on other sites More sharing options...
Satcruiser Posted March 30 Share Posted March 30 1 hour ago, Spencerr said: My device went into a boot issue like this as well. I think it had something to do with how dark it was in my room. As soon as I turned on the lights it loaded right up. Others have said the same thing on reddit. VIVE team should place a clear message on the screen that tells the user to turn on the lights if that is the issue. (or just allow the device to boot normally with a warning message about potential issues). I bet a lot of people are returning this item and/or giving negative reviews because they think their device is broken. That's what I thought. It gives a really bad first impression. Communication is key. Totally agree - I had the same problem and struggled with this for 30 minutes and then read your post about it being too dark in the room. As soon as I turned the lights on everything worked. I was about to give up on the software. Please inform people or add a message about the dark environment not just a spinning logo. 1 1 Link to comment Share on other sites More sharing options...
tono Posted April 9 Share Posted April 9 On 3/31/2023 at 12:32 AM, C.T. said: you can hold the volume down while boot up, there's a factory reset option in the 2D menu. Factory reset didn't solve it. Link to comment Share on other sites More sharing options...
tono Posted April 9 Share Posted April 9 On 3/31/2023 at 12:32 AM, C.T. said: you can hold the volume down while boot up, there's a factory reset option in the 2D menu. Factory reset didn't solve it. sbl1-ERROR tz-ERROR Fingerprint: N/A TP: ERROR CIR: NONE SHUB: ERROR LCD: ERROR ... snip ... RPM: N/A DDR: 00000000, 12GB cx voltage: Error mx voltage: Error No CPU param RFG_3: N/A CRADIO: N/A I haven't used it for 2 hours yet, what kind of support can I get? Link to comment Share on other sites More sharing options...
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