Spencerr Posted March 30, 2023 Share Posted March 30, 2023 Figmin XR was listed as one of the free preorder bonus apps. I see that it is now listed in the store, but I can't seem to claim it. Am I missing something? Thanks in advance! - Spencer Link to comment Share on other sites More sharing options...
C.T. Posted March 31, 2023 Share Posted March 31, 2023 9 hours ago, Spencerr said: Figmin XR was listed as one of the free preorder bonus apps. I see that it is now listed in the store, but I can't seem to claim it. Am I missing something? Thanks in advance! - Spencer Could you submit a support ticket to check? Link to comment Share on other sites More sharing options...
Hextaku Posted March 31, 2023 Share Posted March 31, 2023 I can confirm it's the same for me. Link to comment Share on other sites More sharing options...
Spencerr Posted March 31, 2023 Author Share Posted March 31, 2023 1 hour ago, Hextaku said: I can confirm it's the same for me. Good to know I’m not alone. I currently have a ticket open, but I don’t expect it to get resolved over the weekend. I at least hope VIVE refunds anyone who decides to buy Figmin XR right now. Link to comment Share on other sites More sharing options...
Yabu Posted April 2, 2023 Share Posted April 2, 2023 I reached out to Support and the official response is: Quote Thank you for supporting VIVE XR Elite!Currently only 'Unplugged Guitar' is published, the other four apps are still on their way, they will eventually land in your library once published. If you need any further assistance, please let us know. Link to comment Share on other sites More sharing options...
Spencerr Posted April 2, 2023 Author Share Posted April 2, 2023 5 hours ago, Yabu said: I reached out to Support and the official response is: I received a similar response. It’s odd for them to make this claim because from what I see, Figmin XR is very much published and can be purchased via the headset like any other app. It makes me think there is an issue / miscommunication somewhere that is not getting addressed. Hoping it is resolved soon. 1 Link to comment Share on other sites More sharing options...
Spencerr Posted April 6, 2023 Author Share Posted April 6, 2023 Issue seems to be resolved now! Figmin XR is in my library. Thank you! 🙂 2 Link to comment Share on other sites More sharing options...
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