wifi mac address not available

[minugi2323]

is there reason why the wifi mac address of XR elite device is not available? 

only the bluetooth address is available.  

settings >  general > infromation > headset status > IP address and Wifi Mac address not available. 

[Alex_HTC]

@minugi2323
Can you try updating the system software? I'm seeing this on my headsets

[minugi2323]

The headset's system software was the lastest and still those addresses were not available so I just reset the headset and I could see the wifi mac address and IP address.