On-device XR Elite apps - bugged view set below floor

[VelJharig]

Has anyone seen an issue with on-device apps where the default view/floor is too high, and can't be reset through the device?  My boundaries and floor draw and modify correctly (and have been reset multiple times) and look correct in the lobby on the device, in Steam VR (including games), in VivePort, and in things like apps that make use of MR such as Figmin and Open Brush. 

In any other apps (Vive Browser, Virtual Desktop, games, etc.) the default view of the app appears to be 12 feet up in the air, and I am below the floor of the app, or almost a floor below the ideal viewing position.  In games I am spawning under the surface of the game world.  I have used the device on a couple different floors of my house, but I cannot see how it would somehow remember the position from the floor above, unless there is some odd bug involving seeing the floor below from stairs nearby, and then refusing to reset that position.

Resetting the floor position in Settings correctly adjusts the floor position for the lobby/Steam VR/VivePort, etc... but not for any app on the affected list.  It's like they are stuck on some adjustment or offset of the floor position.  Has anyone seen this, and does anyone have a known fix for what appears to be a bug to some remembered floor position of many apps?  Thanks much for any feedback.

 

 

 

[VelJharig]

So as an update for those that may run across this issue in the future... resetting the XR Elite to factory defaults eliminates the issue once you set it back up, of course.  I'm going to try to see if I can reproduce it by changing the floor settings between two sections of the house and see if I can find the variables that caused the glitch.

[Yabu]

Were you using passenger mode by any chance? I noticed it did something similar when in that mode.

[VelJharig]

Thanks for the suggestion, but nope... not using passenger mode here. 

 

The good news is that I know how to reproduce it now.  It seems if I set up the headset from a hard reset on the downstairs floor, everything will work correctly until I move it upstairs.  When I move it upstairs, it reports that it lost the boundary, and asks me to reconfirm the floor and boundaries.  So far, so good... I reset the floor and configure a stationary boundary, and everything works correctly on the upstairs floor.  The problem seems to occur after that.

Once I have configured it on the upstairs floor, it doesn't seem to ever lose the boundary again, and instead offers to switch to "room scale" with a button.  Even walking entirely down the stairs away from the upstairs area, or powering it on to start downstairs seems to result in this behavior.  If it only offers to switch to room scale rather than reporting "boundary lost" it doesn't appear to reset the floor correctly for many VR apps, even if you go through manual floor and boundary resets in Settings.  After manually resetting floor and boundary in the downstairs area, it will result in the Lobby, VivePort, MR apps, and Steam apps correctly identifying the new floor position but any local VR app (Wolvic, Virtual Desktop, any game, etc.) will have the floor position up about 12 feet, at the approximate level of the upper floor.

I've managed to get it to force the "boundary lost" message by wrapping the entire headset in a blanket, and carrying into a dark bathroom and shutting the door.  Then it will spin for around 2 minutes after unwrapping it and putting it on my head, and report "boundary lost".  After that as long as I manage to click on the "OK" button before leaving the bathroom, I can reset the boundaries on the lower floor and it works correctly (until the next time I move it upstairs).  If even the bathroom door is open, or I don't click on the "OK" button for the "boundary lost" popup while in the the bathroom, as soon as it catches a glimpse of something it recognizes outside of the bathroom door, it removes the "boundary lost" message and re-establishes the existing boundary with the bugged floor position for most apps, switching back to "return to play boundary" message with an option to redraw the boundary with a "room scale" button visible. 

Really frustrating bug, and I hope this description will help the Vive team figure out how to reproduce it and fix it.  Or at least give us a manual option to reset the boundaries which functions the same as the "boundary lost" message, which seems to do something different than the reset options in Settings currently.

 

Edited May 7, 2023 by VelJharig

[Beta_Tester]

It's probably worth generating a bug report from within the headset (after replicating the issue) and then tagging @C.T. with the reference number.