skvin Posted July 30, 2017 Share Posted July 30, 2017 Hi, I received my new Vive yesterday. It comes with a free month trial of Viveport. In Vive Desktop, I signed up for the free trial and entered my credit card information. I've received a confirmation email that I am now subscribed and ready to download games. When I log into Vive Desktop and navigate to the Subscription area, I am prompted to start a free trial again. Within my Profile information, it states I have no subscriptions. When I attempt to download a game, I'm warned that I'm about to be charged ($19.99 for Google Tilt Brush, for example). It appears I don't have a subscription, though the confirmation email I received says I do. Any idea of what's going on? Thanks for you help. Link to comment Share on other sites More sharing options...
Shep941 Posted July 30, 2017 Share Posted July 30, 2017 If I recall correctly once the trial is confirmed going to the library should give you the option to pick 5 games. Have you completely closed everything and rebooted your computer and vive? Link to comment Share on other sites More sharing options...
skvin Posted July 30, 2017 Author Share Posted July 30, 2017 Thanks for the reply! Yes, I've closed everything and rebooted a number of times. No luck. Currently, the Library shows only the free games I have available. Everest VR and theBlu: Whale Encounter, for example. Link to comment Share on other sites More sharing options...
stonecad02 Posted July 31, 2017 Share Posted July 31, 2017 im having same issue Link to comment Share on other sites More sharing options...
Synthesis Posted July 31, 2017 Share Posted July 31, 2017 Make sure you're logged into the correct accounts. It's easy to have two different accounts with the same email if you're using steam or google rather than HTC as the account source. Also, what happens when you log in on the website rather than the desktop app?Thanks, -John C Link to comment Share on other sites More sharing options...
skvin Posted July 31, 2017 Author Share Posted July 31, 2017 Hi John - thanks for the reply. This morning I booted up and logged into Viveport Desktop as usual and everything seems to be working all of a sudden. I'm able to select my 5 titles and have downloaded them successfully. I'm not sure what changed overnight, but all is well now. In case anyone else is having the same problem, I'll just relay that when signing into Viveport for the first time yesterday, I was given the option to create a new account, or log in with Google, Facebook, or Steam. I chose Steam because I had created an account there earlier in the day. Perhaps Steam and HTC's backend needed some time to sync up and that explains the delay in getting my Viveport trial started. Anyway, it's all working now, so no worries. :) Thanks again. Link to comment Share on other sites More sharing options...
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