Pronto Posted August 1, 2017 Share Posted August 1, 2017 That's HTCVive email support and @Synthesis in this thread https://community.viveport.com/t5/General-Vive-Discussion/Got-Vive-sensor-powercharger-out-of-service-What-are-my-options/m-p/8832#M2566 Link to comment Share on other sites More sharing options...
Synthesis Posted August 1, 2017 Share Posted August 1, 2017 Hi, I escalated you to our regional team to contact you on June 26th (same day as your message). Did you not hear from them? I had forwarded on your complete contact information and they confirmed that they would handle your case.Please follow up in PM and include in contact information they have provided. Further, are you still unable to connect to chat support? Please check the message you sent to me and verify the contact information is correct as that is all we have to work on to connect with you.Thank you,-John C Link to comment Share on other sites More sharing options...
Pronto Posted August 1, 2017 Author Share Posted August 1, 2017 I've never been contacted by HTC regional support. The last contact was with IE_Support@htc.com at 05/06/2017, 12:48. They requested all the details, which I've provided (those are the same I've sent you) Later I've been requested feedback by automated support, which I've proceeded on 04/07/2017, 12:09 specifying that the case was not resolved. No action whatsoever Link to comment Share on other sites More sharing options...
Pronto Posted August 1, 2017 Author Share Posted August 1, 2017 I don't want it free. I'd like to buy one, but there's no option to get one. If there's one, please let me know. I also didn't request to get one free initially. I just want to get charger in one way or another Link to comment Share on other sites More sharing options...
Synthesis Posted August 1, 2017 Share Posted August 1, 2017 Okay, understood. All the contact information you have before is still accurate right? I'll see what I can do. I'll have next steps for you in a couple of hours.Very sorry about this! -John C Link to comment Share on other sites More sharing options...
Pronto Posted August 1, 2017 Author Share Posted August 1, 2017 Thx. All contact info is correct Link to comment Share on other sites More sharing options...
Synthesis Posted August 1, 2017 Share Posted August 1, 2017 All I have is US-type power chargers. Do you have an adapter that would work?Thanks, -John C Link to comment Share on other sites More sharing options...
Pronto Posted August 1, 2017 Author Share Posted August 1, 2017 I'd appreciate EU one, but if it's the only opiton that might work. Link to comment Share on other sites More sharing options...
Synthesis Posted August 1, 2017 Share Posted August 1, 2017 I'll see what I can do.Thanks, -John C Link to comment Share on other sites More sharing options...
Pronto Posted August 4, 2017 Author Share Posted August 4, 2017 Charger received. Thx for your help John. Please edit with this update my OP if possible. Didn't see that feature Link to comment Share on other sites More sharing options...
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