OutDaWay Posted August 5, 2017 Share Posted August 5, 2017 The same day I got my Vive, one of the controllers stopped working. I sent it back to HTC/Vive (with the provided FedEx label) and its been over three weeks since they received it. I still don't have a tracking number for my replacement and tomrrow it will be one month since I sent it to them. Is this typical for HTC/Vive Support? Link to comment Share on other sites More sharing options...
jagibson Posted August 5, 2017 Share Posted August 5, 2017 Hello Sorry for your experience for your repair. Please PM me your repair ticket number so I can see what's going on. Thank you, John Link to comment Share on other sites More sharing options...
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