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Repair/Exchange of Bad Controller Taking FOREVER!


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The same day I got my Vive, one of the controllers stopped working.

I sent it back to HTC/Vive (with the provided FedEx label) and its been over three weeks since they received it.

I still don't have a tracking number for my replacement and tomrrow it will be one month since I sent it to them.


Is this typical for HTC/Vive Support?


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