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Can't launch Vive desktop app


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Make sure when you uninstall everything to reinstall that you remove all five pieces of the software.

Have you tested the software on any other computers or just this one?

If you can log in via the website or the app, your account should be fine. Something is preventing it from connecting to the server, so we need to isolate that. Can you tell me more about your software and set up? Do you have built-in firewalls (corporate or personal) or anything like that? Any VPNs or other network utilities that you use on the PC?

 

Thanks,

-John C

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The computer is brand new from CyberpowerPC. It's the only computer I have and I don't have any software installed besides Vive and steam and I don't have any VPN's. I am able to log in fine on website and app. But still won't let me open desktop app. Still says Trouble connecting to HTC account. It never asked me to sign in during install setup either.

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