Synthesis Posted September 12, 2017 Share Posted September 12, 2017 Hmm. Have you tried contacting our chat support? See what they can do for you. I'm afraid there's not much else I can do here.Thanks, -John C Link to comment Share on other sites More sharing options...
Shidapu Posted September 15, 2017 Author Share Posted September 15, 2017 I got a reply from VibrantNebula via PM, hopefully something can be done. :( Will be updating, atleast the controllers are in your hands now. Link to comment Share on other sites More sharing options...
Shidapu Posted September 22, 2017 Author Share Posted September 22, 2017 Still no new updates available, and no more contact from anyone. I have supplied with printscreens to ARN (Allmänna Reklamations Nämden), for further investigation. I have not replied to the email i got. Hopefully this will get sorted in a timely manner. Link to comment Share on other sites More sharing options...
Shidapu Posted October 13, 2017 Author Share Posted October 13, 2017 Still no news, havn't gotten any replies from anyone. It's dead silent right now. I havn't even gotten a reply to the email i sent to the repairshop in romania where the controllers are at. Sigh.. And the investigation can take up to 6 months before I can rest my case, sometimes i think, i better just pay for 2 new controllers, and be happy about it... But this is principal, Im not paying a cent because this is clearly a warranty issue, but let me tell you, I will never recommend HTC, to anyone, in any channel or socialmedia, friends, family, neighbors. And if some new device is comming in the future, i will tell everyone to stay away. Not happy right now, angry is the right wording.. And my kid keeps asking when i get my controllers back, because his friend has never tried VR, I keep telling him, that sadly, I don't know, im in a battle against a big corporation, and im alone. Not sure when, but one day son, one day.. Link to comment Share on other sites More sharing options...
Synthesis Posted October 13, 2017 Share Posted October 13, 2017 Can you PM me with the last email or chat log you had with HTC?Thanks, -John C Link to comment Share on other sites More sharing options...
Shidapu Posted October 17, 2017 Author Share Posted October 17, 2017 Sure i guess. The litle chat i have. It's an email i responded to the repairshop in Romania, that's the last contact i had. Honestly, this just feels like a big scam all together. Link to comment Share on other sites More sharing options...
Synthesis Posted October 17, 2017 Share Posted October 17, 2017 Okay, thank you! -John C Link to comment Share on other sites More sharing options...
Shidapu Posted October 17, 2017 Author Share Posted October 17, 2017 I have sent you a PM of the printscreen. Link to comment Share on other sites More sharing options...
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