TansanSN Posted May 16 Share Posted May 16 When I turn on the device, a black screen comes up and there is text in it, but the screen is so big that I can't see the letters. When I press the power and volume keys together, there is a Factory Reset button, but even when I activate that button, I still get a black screen. The screen says Fastboot in red text and seems to let me select a mode with the volume buttons, but nothing works. When I press the power and volume keys together, the following text appears. ERR ***NONE-FUSE*** kona ERR CID-11111111 MID-wQBB10000 ColorID- LK-XXX RADIO-UNKNOWN OpenDSP-UNKNOWN OS-1.0.999.374 Jun 27 2023,15:13:18 Link to comment Share on other sites More sharing options...
VirtualDiscoveryGuy Posted September 9 Share Posted September 9 We are currently stuck on the same issue with one of our devices. Did you ever get this device working again? And if so, what were the steps you performed? Link to comment Share on other sites More sharing options...
C.T. Posted September 13 Share Posted September 13 On 9/9/2024 at 5:40 PM, VirtualDiscoveryGuy said: We are currently stuck on the same issue with one of our devices. Did you ever get this device working again? And if so, what were the steps you performed? Hey, can you contact customer service for device recovery? Link to comment Share on other sites More sharing options...
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