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My device broke after the update.


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When I turn on the device, a black screen comes up and there is text in it, but the screen is so big that I can't see the letters. When I press the power and volume keys together, there is a Factory Reset button, but even when I activate that button, I still get a black screen. The screen says Fastboot in red text and seems to let me select a mode with the volume buttons, but nothing works. When I press the power and volume keys together, the following text appears.

ERR
***NONE-FUSE***
kona ERR
CID-11111111
MID-wQBB10000
ColorID-
LK-XXX
RADIO-UNKNOWN
OpenDSP-UNKNOWN
OS-1.0.999.374
Jun 27 2023,15:13:18

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  • 3 months later...
On 9/9/2024 at 5:40 PM, VirtualDiscoveryGuy said:

We are currently stuck on the same issue with one of our devices. Did you ever get this device working again? And if so, what were the steps you performed?

Hey, can you contact customer service for device recovery? 

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