Error: Not Initialized (109)

[Annika]

Hello,

we have a problem with one of our HTC Vive Pros: When we plug in the VR headset, we get the error message "Error: Not initialized (109)" and the display stays dark.

Has anybody else experienced this error and has got a solution?

 

We already know the following:

- The correct GPU is used

- The cable is not the issue, other cables make no difference

- I use an adapter on a laptop, but for other VR headsets of the same model, the setup works, it is just this HTC Vive Pro.

- The problem occurred on another PC, too, so it is likely the device itself

- SteamVR and drivers and Vive Software are all up to date

- direct mode is enabled, it did not help

 

Best regards

Annika