f3nners Posted August 24, 2017 Share Posted August 24, 2017 Got my vive delivered today, installed software as described no issues. Got the pamphlet with the redeem code and typed it in fine. Followed the instructions to add the free games to my library and the unlock codes are not being recognised??? Invalid code The code you entered doesn’t seem to be quite right. please try again. Is all that comes up when i try and redeem them. I have typed, re-typed and copy pasted numerous times but....nothing. Whats going on??? can anyone help me? Thanks Link to comment Share on other sites More sharing options...
MuadDib Posted August 24, 2017 Share Posted August 24, 2017 You're not alone. Mine aren't working either and I've seen a few similar posts. Additionally, I can't get www.vive.com/us/support to load so all I can do is hope someone official replies with useful info here. Link to comment Share on other sites More sharing options...
Rockjaw Posted August 25, 2017 Share Posted August 25, 2017 Hi , - Can you clarify for me where you're trying to redeem the codes? You should be redeeming them within Viveport itself - in the PC desktop client. It's under 'redeem content' (pictured here - click to enlarge). Of course, if that's where you're trying to redeem and you're still getting the error, let us know. Link to comment Share on other sites More sharing options...
MuadDib Posted August 25, 2017 Share Posted August 25, 2017 Hi thanks for the reply Through the vive app, click on my portrait and choose redeem content. I was able to eventually claim mine. Sometime about 20 hours after I recieved my codes they finally worked. However, combing through posts when I was having this issue I noticed quite a large number of people who coudln't seem to find where to enter teh codes. You might want to suggest up the chain that instructions beydond teh vive.com/code step be included somewhere as the help page doesnt tell you and neither do the emails. Generally people seem to think that they are steam codes. A little clarification on Vive's part would probably help. Thanks again. -MuadDib Link to comment Share on other sites More sharing options...
Rockjaw Posted August 25, 2017 Share Posted August 25, 2017 Thanks, . I'll do my best to make sure it's a bit more obvious where to go! , let me know if you're sorted, or still have issues. Link to comment Share on other sites More sharing options...
Burningj Posted September 26, 2017 Share Posted September 26, 2017 I am having issues with the code on the pamphlet it self not working for me at all. Link to comment Share on other sites More sharing options...
Synthesis Posted September 26, 2017 Share Posted September 26, 2017 Can you PM me with more details?Thanks, -John C Link to comment Share on other sites More sharing options...
MonoacidoHN Posted October 19, 2017 Share Posted October 19, 2017 hello i just recived my htc vive and i have the same problem i always have the next message The code you entered doesn’t seem to be quite right. please help me Link to comment Share on other sites More sharing options...
Synthesis Posted October 30, 2017 Share Posted October 30, 2017 Did you already PM me about this? If not, please do so.Thanks, -John C Link to comment Share on other sites More sharing options...
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