house of meditation error code 10002

[simonpau1]

I paid and downloaded the "House of Meditation" a week ago, installed it, but as soon as the game starts, the screen says "unknown error code 10002", I then uninstalled it, reinstalled it, on and off for many days and many times, the result is the same, I tried to leave a comment at Viveport but no one responded, it just never worked, what can I do now ? anyone encountered similar problem ? where can I get help ? or even refund it ? feels very frustrated like being cheated.

thanks.

[Synthesis]

 

Hi, is this a game you purchased or chose through your subscription? Do you experience this problem with any other titles? Was it always like this or did it happen recently?

Thank you,

-John C

[simonpau1]

like I said, I paid and downloaded it, so it is not a subscription.

I got receipt reply from Viveport as well.

[simonpau1]

also, I have been using the same computer with same set of HTC Vive, all other games went well, but this one never got started.

 

[Synthesis]

 

 

Cory, ideas on this? It's just the one game that won't work, but all the others he tried do work.

Thanks,

-John C

[HackPerception]

, 

I was able to recreate the error. It seems like it's also affecting users on Steam as well.

, We're going to contact the developer to track down the root of this issue. Since the Steam version is also affected I'd recommend hanging tight until we talk to the dev. 

 

[simonpau1]

thanks for the follow up, nothing I could do but wait for solutions from you experts, honestly very dissappointed as I got no reply from info@ceverum.com, I enquired about this issue directly, don't think I will buy any other product from them any more.

 

thank you guys.

 

[HackPerception]

,

We're still waiting to hear back from the dev about this matter. We've refunded your purchase, it will take a few days to process. If anybody else reading this is affected by this issue, feel free to post here or PM me. 

[simonpau1]

thanks for the follow up, appreciate it, but this developer is definitely a question mark, they never got back to me.
what I really need though, is something similar, a relaxing app for mind meditation, any recommendations ?

[simonpau1]

thanks for your team's support, but really don't regard a refund as the best solution, my whole purpose is to buy something that I want to use, this could not be satisfied at this point, whereas, the developer fails to respond to the problem is a big disappointment, they simply ignored any and all question to their problemetic product.