simonpau1 Posted September 14, 2017 Share Posted September 14, 2017 I paid and downloaded the "House of Meditation" a week ago, installed it, but as soon as the game starts, the screen says "unknown error code 10002", I then uninstalled it, reinstalled it, on and off for many days and many times, the result is the same, I tried to leave a comment at Viveport but no one responded, it just never worked, what can I do now ? anyone encountered similar problem ? where can I get help ? or even refund it ? feels very frustrated like being cheated. thanks. Link to comment Share on other sites More sharing options...
Synthesis Posted September 14, 2017 Share Posted September 14, 2017 Hi, is this a game you purchased or chose through your subscription? Do you experience this problem with any other titles? Was it always like this or did it happen recently?Thank you, -John C Link to comment Share on other sites More sharing options...
simonpau1 Posted September 15, 2017 Author Share Posted September 15, 2017 like I said, I paid and downloaded it, so it is not a subscription. I got receipt reply from Viveport as well. Link to comment Share on other sites More sharing options...
simonpau1 Posted September 15, 2017 Author Share Posted September 15, 2017 also, I have been using the same computer with same set of HTC Vive, all other games went well, but this one never got started. Link to comment Share on other sites More sharing options...
Synthesis Posted September 15, 2017 Share Posted September 15, 2017 Cory, ideas on this? It's just the one game that won't work, but all the others he tried do work.Thanks, -John C Link to comment Share on other sites More sharing options...
HackPerception Posted September 15, 2017 Share Posted September 15, 2017 , I was able to recreate the error. It seems like it's also affecting users on Steam as well. , We're going to contact the developer to track down the root of this issue. Since the Steam version is also affected I'd recommend hanging tight until we talk to the dev. Link to comment Share on other sites More sharing options...
simonpau1 Posted September 16, 2017 Author Share Posted September 16, 2017 thanks for the follow up, nothing I could do but wait for solutions from you experts, honestly very dissappointed as I got no reply from info@ceverum.com, I enquired about this issue directly, don't think I will buy any other product from them any more. thank you guys. Link to comment Share on other sites More sharing options...
HackPerception Posted September 19, 2017 Share Posted September 19, 2017 , We're still waiting to hear back from the dev about this matter. We've refunded your purchase, it will take a few days to process. If anybody else reading this is affected by this issue, feel free to post here or PM me. Link to comment Share on other sites More sharing options...
simonpau1 Posted September 20, 2017 Author Share Posted September 20, 2017 thanks for the follow up, appreciate it, but this developer is definitely a question mark, they never got back to me. what I really need though, is something similar, a relaxing app for mind meditation, any recommendations ? Link to comment Share on other sites More sharing options...
simonpau1 Posted September 22, 2017 Author Share Posted September 22, 2017 thanks for your team's support, but really don't regard a refund as the best solution, my whole purpose is to buy something that I want to use, this could not be satisfied at this point, whereas, the developer fails to respond to the problem is a big disappointment, they simply ignored any and all question to their problemetic product. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.