Cracked left temple and emergency fix

[UNS_04]

Hi,

I work in the construction industry. We planned to use the XR Elite for field work with users.

The left temple broke the night before our scheduled tests, at the most mission-critical moment, rendering the goggles unwearable.

We came up with a makeshift tourniquet design. Luckily Home Depot was still open and had the right materials in the final hours. The product is 10x stronger than original design now. No crack even if handled by kids.

I suggest HTC to avoid value-engineering future products, especially at critical failing points such as temples 😂. 

[Tony PH Lin]

Hi @UNS_04,

Sorry for the late reply, and not sure if you already found the support resource to help you.

Here we mainly support most technical development Q&A.

If you still need further support, you can find different region care center to proceed RMA swap.

https://contact.vive.com/hc/en-150