Synthesis Posted February 13, 2018 Share Posted February 13, 2018 Do I understand correctly that it's been over a year and they're explaining that you'll have to pay for the repair?Please PM me with your name, number, email and address as well as the serial number on the device.Thank you, -John C Link to comment Share on other sites More sharing options...
LeFabion Posted February 21, 2018 Share Posted February 21, 2018 Sent the PM a week ago, still no reply from you so far... Link to comment Share on other sites More sharing options...
Synthesis Posted February 21, 2018 Share Posted February 21, 2018 I sent you a PM with a request for additional information. Sorry for the delay.Thank you, -John C Link to comment Share on other sites More sharing options...
LeFabion Posted March 27, 2018 Share Posted March 27, 2018 Last Update: A lot of "Sorry, sorry", support-emails with the same badly translated default-answers and no recognition of EU-law. Cost estimate and transportation is close to buying a new Basestation. Link to comment Share on other sites More sharing options...
Synthesis Posted March 27, 2018 Share Posted March 27, 2018 Hi, are you still in contact with the EU team? Unfortunately, we're based in the US and do not have access to EU systems. Thank you, -John C Link to comment Share on other sites More sharing options...
threesixty_at Posted July 14, 2018 Share Posted July 14, 2018 We also got this problem. We received a mail today that the lighthouse is broken (laser). A ton of people enconter this problem! The first time we contacted the support it was in the 2 year warranty. The told us to downgrade the firmware. Then the lighthouse seems to bee working but after testing it again we noticed bad tracking. We contacted the support again, rma it and now we should pay almost the same price of a new one! [Personal details removed for security] Please clear this up. Thx Link to comment Share on other sites More sharing options...
Synthesis Posted July 16, 2018 Share Posted July 16, 2018 Please send me a PM with your contact details and order numbers/serial numbers. Please do not post ticket numbers or serial numbers on publically facing forums. They will be removed automatically for your security. Thank you, Link to comment Share on other sites More sharing options...
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