rubendevries099 Posted October 31, 2017 Share Posted October 31, 2017 Hi. everytime I try to order a Vive when I press " proceed to checkout" after entering all my billing and shipping info I get. but it only happens when I select it for my home country (Ireland) when I choose any other country the it goes through to the verify order screen. I already contacted support about this a week ago with still no response. please help. thank you Link to comment Share on other sites More sharing options...
Synthesis Posted October 31, 2017 Share Posted October 31, 2017 When you say you contacted support, did you email us or use the Live Chat?I can try to look into this, but I'm curious if you have tried with another browser/incognito window to avoid cached data?Thanks, -John C Link to comment Share on other sites More sharing options...
rubendevries099 Posted October 31, 2017 Author Share Posted October 31, 2017 thanks for your reply. I tried to contact both ways, from the live support said he was going to get back to me because he issue had to be pushed higher, and in regards to emailing you I havent recieced anything on that front yet. and yes I have tried to do it in another browser/Incognito mode but the issue still remained. Ruben Link to comment Share on other sites More sharing options...
Synthesis Posted October 31, 2017 Share Posted October 31, 2017 Interesting. I just tried to replicate it and it worked for me, sending me into the sign-in page as expected. Are you logged into your HTC sense account already?Thank you, -John C Link to comment Share on other sites More sharing options...
rubendevries099 Posted October 31, 2017 Author Share Posted October 31, 2017 I should be. I signed into it using my steam account. Link to comment Share on other sites More sharing options...
Synthesis Posted October 31, 2017 Share Posted October 31, 2017 Try signing out first. Thanks, -John C Link to comment Share on other sites More sharing options...
rubendevries099 Posted October 31, 2017 Author Share Posted October 31, 2017 attempted purchasing it while being signed out. same result. Link to comment Share on other sites More sharing options...
Synthesis Posted November 1, 2017 Share Posted November 1, 2017 What URL are you on when you try to make the purchase?Thanks, -John C Link to comment Share on other sites More sharing options...
Shen Ye Posted November 1, 2017 Share Posted November 1, 2017 Hi Ruben, Sounds like you may be being redirected to our European site, where you're adding a Vive with EU 2-pin plugs in your cart. If you open this link in a new incognito window, you'll get the correct checkout. To help investivate, would you please be able to help privately message me: 1. Your IP address (Google can show you) 2. The reference number for the checkout where your shipping country was restricted: Link to comment Share on other sites More sharing options...
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