Controller not visible or not stable at all (to infinity and beyond)

[MrSojiro]

SSSooo, one more time, and now i find why my post are just disapearing : they just got rejected (for no reason cause when i split them, everything is okay....) ! I'll try again....

[MrSojiro]

Part 1

 

Re-written because of a forum bug

 

@Synthesis, @jagibson, @VibrantNebula ,

 

Hello everybody,

 

This morning , i received a mail from the HTC support team, and to be honest, it was a long time since i was disapointed like that.

 

----------------------------------------------------------

Bonjour   , nous sommes tellement  desolés Pour  les inconvenients que vous avez eu  ,  nous vous prions de nous communiquer  les manipulations pour le SETUP que vous avez effectué des al reception de votre  controlleur  de la reparation   , selon le centre de reparation le controlleur FA6CFJ003884 a depassé tous les testes de tracking  .

Vous pouvez nous joindre par chat depuis le liens suivant : http://www.htc.com/fr/contact/chat/ Vous pouvez nous joindre également par chat depuis le liens suivant : http://www.htc.com/fr/contact/email/ Notre centre d’appel reste à votre disposition au 0805 54 24 82(France), 0800 814 82(Belgique&Luxembourg), 0800 001 324(Suisse) Nous vous remercions de l'intérêt que vous portez à nos produits et services.

----------------------------------------------------------

 

So, basicaly, there is two things here which interest us :

First, the ticket number (finally we got it) which was present on the mail subject : [Ticket:117486843267]

 

Second, the mail, let me traduce it (the red part) :

 

"Hello, we are so sorry for the inconvinience you had, we would like to ask you to send every manipulation for the SETUP [what ???] you did after the reception of the controller from the RMA. According to the repair center, the controller FA6CFJ003884 has passed every tracking test."

 

So, even after providing every proof that the controller is not OK, for them, everything is alright.....

[MrSojiro]

Part 2

 

  

 

Several questions are still remaining :

- The ref they gave in red is the ref i can find in the repair process, BUT, two thing are very strange : 1- why are we not able to find this S/N on the contrôlleur, considering there is no REF number (nowhere), no stickers, ect... on the controller itself ? 2- see the point above

- When i recieved the two controller from RMA, both seems to be the same (i wasn't able to say which one were which one, cause the right tracked one, which had a trigger prob, were fixed). BUT, when i tried to used one of them, it ask me for a firmware upgrade. But guess what ? This one was fully functionnal, while the other one were still OUT, with exactly the same symptom + the same way to "track it" (90° to the left, see my old post). They said that they have changed the main board of the defective controller, which i clearly doubt. Considering i cannot know which one has which SN, i cannot confirm if they really did it, or if they changed the main board of the functioning controller instead (!!!).

 

 

I sent them what they asked to me. Duration required now for any kind of aswer ? 48h ! (Really ?!)

 

I'm very mad about his, and more about the following :

 

Considering this situation, here is what I said : If this problem persist after this 6465435° procedure, i seriously consider asking for either an exchange for the whole set, or a total refund of it.

This was their answer : No ("You can ask for a refund only the first 15 days")

 

Which is wrong : if I'm not satisfied with the product, yes, i can change my mind and ask for a refund the first 15 days. But in that case, this is clearly different, the product doesn't fit the spects (->broken) : In France, this is what the law say :

 

The professional seller must deliver a good in accordance with the contract. Otherwise, he is responsible for defects in the delivery, but also for all those resulting from the packaging, the assembly instructions or the installation when he is in charge of the contract or under his responsibility (article L.217 -4)

 

AND :

 

Property is in accordance with Article L.217-5 when it is

- fit for the usually expected use of a similar good, where appropriate, etc. :

- present the characteristics defined by the parties or be fit for the special use sought by the buyer, known to the seller and accepted.

 

According to this part, and some other, and considering I was given something not functionnal, i'm in my right to ask for an exchange/refund.

 

This, is, total, crazy :(

 

Sry, totady, i'm not able to smile as usual.....

 

Kind Regard,

MrSojiro

[MrSojiro]

Part 2

 

  

 

Several questions are still remaining :

- The ref they gave in red is the ref i can find in the repair process, BUT, two thing are very strange : 1- why are we not able to find this S/N on the contrôlleur, considering there is no REF number (nowhere), no stickers, ect... on the controller itself ? 2- see the point above

- When i recieved the two controller from RMA, both seems to be the same (i wasn't able to say which one were which one, cause the right tracked one, which had a trigger prob, were fixed). BUT, when i tried to used one of them, it ask me for a firmware upgrade. But guess what ? This one was fully functionnal, while the other one were still OUT, with exactly the same symptom + the same way to "track it" (90° to the left, see my old post). They said that they have changed the main board of the defective controller, which i clearly doubt. Considering i cannot know which one has which SN, i cannot confirm if they really did it, or if they changed the main board of the functioning controller instead (!!!).

 

 

I sent them what they asked to me. Duration required now for any kind of aswer ? 48h ! (Really ?!)

 

I'm very mad about his, and more about the following :

 

Considering this situation, here is what I said : If this problem persist after this 6465435° procedure, i seriously consider asking for either an exchange for the whole set, or a total refund of it.

This was their answer : No ("You can ask for a refund only the first 15 days")

 

Which is wrong : if I'm not satisfied with the product, yes, i can change my mind and ask for a refund the first 15 days. But in that case, this is clearly different, the product doesn't fit the spects (->broken) : In France, this is what the law say :

 

The professional seller must deliver a good in accordance with the contract. Otherwise, he is responsible for defects in the delivery, but also for all those resulting from the packaging, the assembly instructions or the installation when he is in charge of the contract or under his responsibility (article L.217 -4)

 

AND :

 

Property is in accordance with Article L.217-5 when it is

- fit for the usually expected use of a similar good, where appropriate, etc. :

- present the characteristics defined by the parties or be fit for the special use sought by the buyer, known to the seller and accepted.

 

According to this part, and some other, and considering I was given something not functionnal, i'm in my right to ask for an exchange/refund.

 

This, is, totally, crazy :(

 

Sry, today, i'm not able to smile as usual.....

 

Kind Regard,

MrSojiro

[MrSojiro]

Part 2

 

  

 

Several questions are still remaining :

- The ref they gave in red is the ref i can find in the repair process, BUT, two thing are very strange : 1- why are we not able to find this S/N on the contrôlleur, considering there is no REF number (nowhere), no stickers, ect... on the controller itself ? 2- see the point above

- When i recieved the two controller from RMA, both seems to be the same (i wasn't able to say which one were which one, cause the right tracked one, which had a trigger prob, were fixed). BUT, when i tried to used one of them, it ask me for a firmware upgrade. But guess what ? This one was fully functionnal, while the other one were still OUT, with exactly the same symptom + the same way to "track it" (90° to the left, see my old post). They said that they have changed the main board of the defective controller, which i clearly doubt. Considering i cannot know which one has which SN, i cannot confirm if they really did it, or if they changed the main board of the functioning controller instead (!!!).

 

 

I sent them what they asked to me. Duration required now for any kind of aswer ? 48h ! (Really ?!)

 

I'm very mad about his, and more about the following :

 

Considering this situation, here is what I said : If this problem persist after this 6465435° procedure, i seriously consider asking for either an exchange for the whole set, or a total refund of it.

This was their answer : No ("You can ask for a refund only the first 15 days")

 

Which is wrong : if I'm not satisfied with the product, yes, i can change my mind and ask for a refund the first 15 days. But in that case, this is clearly different, the product doesn't fit the spects (->broken) : In France, this is what the law say :

 

The professional seller must deliver a good in accordance with the contract. Otherwise, he is responsible for defects in the delivery, but also for all those resulting from the packaging, the assembly instructions or the installation when he is in charge of the contract or under his responsibility (article L.217 -4)

 

AND :

 

Property is in accordance with Article L.217-5 when it is

- fit for the usually expected use of a similar good, where appropriate, etc. :

- present the characteristics defined by the parties or be fit for the special use sought by the buyer, known to the seller and accepted.

 

According to this part, and some other, and considering I was given something not functionnal, i'm in my right to ask for an exchange/refund.

 

This, is, totally, crazy :(

 

Sry, today, i'm not able to smile as usual.....

 

Kind Regard,

MrSojiro

[MrSojiro]

Part 2

 

  

 

Several questions are still remaining :

- The ref they gave in red is the ref i can find in the repair process, BUT, two thing are very strange : 1- why are we not able to find this S/N on the contrôlleur, considering there is no REF number (nowhere), no stickers, ect... on the controller itself ? 2- see the point above

- When i recieved the two controller from RMA, both seems to be the same (i wasn't able to say which one were which one, cause the right tracked one, which had a trigger prob, were fixed). BUT, when i tried to used one of them, it ask me for a firmware upgrade. But guess what ? This one was fully functionnal, while the other one were still OUT, with exactly the same symptom + the same way to "track it" (90° to the left, see my old post). They said that they have changed the main board of the defective controller, which i clearly doubt. Considering i cannot know which one has which SN, i cannot confirm if they really did it, or if they changed the main board of the functioning controller instead (!!!).

 

 

I sent them what they asked to me. Duration required now for any kind of aswer ? 48h ! (Really ?!)

 

I'm very mad about his, and more about the following :

 

Considering this situation, here is what I said : If this problem persist after this 6465435° procedure, i seriously consider asking for either an exchange for the whole set, or a total refund of it.

This was their answer : No ("You can ask for a refund only the first 15 days")

 

Which is wrong : if I'm not satisfied with the product, yes, i can change my mind and ask for a refund the first 15 days. But in that case, this is clearly different, the product doesn't fit the spects (->broken) : In France, this is what the law say :

 

The professional seller must deliver a good in accordance with the contract. Otherwise, he is responsible for defects in the delivery, but also for all those resulting from the packaging, the assembly instructions or the installation when he is in charge of the contract or under his responsibility (article L.217 -4)

 

AND :

 

Property is in accordance with Article L.217-5 when it is

- fit for the usually expected use of a similar good, where appropriate, etc. :

- present the characteristics defined by the parties or be fit for the special use sought by the buyer, known to the seller and accepted.

 

According to this part, and some other, and considering I was given something not functionnal, i'm in my right to ask for an exchange/refund.

 

This, is, totally, crazy :(

 

Sry, today, i'm not able to smile as usual...

 

Kind Regard,

MrSojiro

[MrSojiro]

Part 2 (4th time i try to send it !!!!)

 

  

 

Several questions are still remaining :

- The ref they gave in red is the ref i can find in the repair process, BUT, two thing are very strange : 1- why are we not able to find this S/N on the contrôlleur, considering there is no REF number (nowhere), no stickers, ect... on the controller itself ? 2- see the point above

- When i recieved the two controller from RMA, both seems to be the same (i wasn't able to say which one were which one, cause the right tracked one, which had a trigger prob, were fixed). BUT, when i tried to used one of them, it ask me for a firmware upgrade. But guess what ? This one was fully functionnal, while the other one were still OUT, with exactly the same symptom + the same way to "track it" (90° to the left, see my old post). They said that they have changed the main board of the defective controller, which i clearly doubt. Considering i cannot know which one has which SN, i cannot confirm if they really did it, or if they changed the main board of the functioning controller instead (!!!).

 

 

I sent them what they asked to me. Duration required now for any kind of aswer ? 48h ! (Really ?!)

 

I'm very mad about his, and more about the following :

 

Considering this situation, here is what I said : If this problem persist after this 6465435° procedure, i seriously consider asking for either an exchange for the whole set, or a total refund of it.

This was their answer : No ("You can ask for a refund only the first 15 days")

 

Which is wrong : if I'm not satisfied with the product, yes, i can change my mind and ask for a refund the first 15 days. But in that case, this is clearly different, the product doesn't fit the spects (->broken) : In France, this is what the law say :

 

The professional seller must deliver a good in accordance with the contract. Otherwise, he is responsible for defects in the delivery, but also for all those resulting from the packaging, the assembly instructions or the installation when he is in charge of the contract or under his responsibility (article L.217 -4)

 

AND :

 

Property is in accordance with Article L.217-5 when it is

- fit for the usually expected use of a similar good, where appropriate, etc. :

- present the characteristics defined by the parties or be fit for the special use sought by the buyer, known to the seller and accepted.

 

According to this part, and some other, and considering I was given something not functionnal, i'm in my right to ask for an exchange/refund.

 

This, is, crazy :(

 

Sry, today, i'm not able to smile as usual...

 

Kind Regard,

MrSojiro

[Synthesis]

 

Give me a minute to go back and read all of this. Just as a heads-up: The reason it won't let you post is there's a spam detector built into this forum, much like other forums, it won't allow you to send multiple messages in a short period of time. Please compose your thoughts into a single message and if needed, you can use the edit feature to make changes and update your message. 

Once someone replies, go ahead and reply to that message as normal, but please try to stick to one message per reply. It's much easier to read everything that way and it won't prevent you from posting.

Thanks!

-John C

[MrSojiro]

 

I literally tried to make one long post, but it got errased (moderated) :/   (that's why i split it in several part, happened to me twice, oh well, once more if cosidering the first message of this thread :D)

 

Plus, post got moderated when i try to edit them more than twice (to correct typo :p)

OR, and i dont know why, my last post were moderated until i remoded the word t-o-t-a-l-l-y (insane XD)

[Synthesis]

 

That's strange. I'll have to look into why that's happening.

Okay, so if they were able to test it and it worked, then it's probably not the controller hardware that is the issue. You've mounted your base station on the walls firmly or at least set them on a solid surface, yes?

Thanks,

-John C