Scott Posted November 30, 2017 Share Posted November 30, 2017 So playing away on HTC Vive cutting fruit in a popular game and suddenly one of swords disappear to find out something has gone wrong with the controller and it's dead can't charge it no LED what so ever and i've tried everything! So two converstions with live chat spanning atleast 8hrs i was suppose to get an email with 3 "Bussiness" hours for an email to send the controller back! (Nothing recieved) After reading some post on here i guess this is common and the start of my 1month maybe 2 month wait for faulty goods that i've had for 2 months! Wait, I'm luckier than some though because mine actullay work out of the box????? Thanks for taking the time to read my rant and i'll keep this upto date with a daily update and i'll re post the conversations with live chat when i can arrange to fit a post....... :-S Link to comment Share on other sites More sharing options...
Synthesis Posted November 30, 2017 Share Posted November 30, 2017 Can you please PM us with the details of your location and your RMA number? I'd be happy to look into this and help.Thanks, -John C Link to comment Share on other sites More sharing options...
Scott Posted November 30, 2017 Author Share Posted November 30, 2017 Haven't even got as far as an RMA number took me a whole day to get nothing.... Link to comment Share on other sites More sharing options...
Synthesis Posted November 30, 2017 Share Posted November 30, 2017 I had read your original post to mean that you had contacted support and they were supposed to send you a confirmation email. If that's not the case, let me know. Where are you located?Thanks, -John C Link to comment Share on other sites More sharing options...
Scott Posted November 30, 2017 Author Share Posted November 30, 2017 Location sent via PM. Link to comment Share on other sites More sharing options...
Scott Posted December 1, 2017 Author Share Posted December 1, 2017 Got on to live chat this morning to be told "There was an error with the address, I had to generate the label manually as the automated system apparently couldn't generate the label. " This took a day and a half for someone to figure out ?! Anyway parcel has been dropped off and due to be collect at 11am uk time. So lets see how it goes ?! Link to comment Share on other sites More sharing options...
Synthesis Posted December 1, 2017 Share Posted December 1, 2017 So it sounds like you've shipped the parcel off to the repair center per our instructions? Great. Send me the tracking number in a PM and I'll monitor it.Thank you, -John C Link to comment Share on other sites More sharing options...
Scott Posted December 4, 2017 Author Share Posted December 4, 2017 Pm'd tracking info, Any update on this ? Even has it been received ? Thanks Scott Link to comment Share on other sites More sharing options...
Rhiannon Posted December 4, 2017 Share Posted December 4, 2017 I apologize, Synthesis is out right now. He should be back in tomorrow. You can also send the tracking number and RMA to me as well, and I can look it up. Thank you, Rhiannon Link to comment Share on other sites More sharing options...
Scott Posted December 5, 2017 Author Share Posted December 5, 2017 Pmd Link to comment Share on other sites More sharing options...
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