reddevil Posted December 10, 2017 Author Share Posted December 10, 2017 @77LesPaul any news on your base station yet? Link to comment Share on other sites More sharing options...
reddevil Posted December 22, 2017 Author Share Posted December 22, 2017 So the hub station has been at the htc warehouse for two weeks now but the tracking info has not been updated since the inital, Request initiated state. does this mean they havent even started repairs yet? Link to comment Share on other sites More sharing options...
reddevil Posted January 4, 2018 Author Share Posted January 4, 2018 So after a month of no updates I recontacted live support to find out my base station is no where to be found and they need time to try and find it now before they can even repair it. i again asked them if they could send me a new one since they cant find it but they told me it could be the carriers fault so they wont. Even though I gave them the tracking number that said it was delievered to the front desk. Also if they call it the carriers fault that means that usps will give me 50 bucks toward the 130 dollar base station. Link to comment Share on other sites More sharing options...
Synthesis Posted January 4, 2018 Share Posted January 4, 2018 I sent you a PM. Please respond when you can, Thanks, -John C Link to comment Share on other sites More sharing options...
reddevil Posted January 5, 2018 Author Share Posted January 5, 2018 The website says I have reached my maxiumum PMs and that I have to wait to send anouther. I do have the messages from the chat folks. its up to you if you want me to wait till i can PM you again or if you would like to send me you email I could forward them to you from there. Link to comment Share on other sites More sharing options...
reddevil Posted January 12, 2018 Author Share Posted January 12, 2018 Ok well I wanted to get back with an update to the situation. As of wednesday I recieved my replacment Base station, thanks to Synthesis. If it wasn't for him I think I would still be waiting on them to find it. Not sure if they were told to stop looking or not but last I heard from the online chat folks they said they would email me when they had an update and they never emailed me. None the less Synthesis you are a great guy, keep up the hard work. Link to comment Share on other sites More sharing options...
Synthesis Posted January 12, 2018 Share Posted January 12, 2018 Thanks! Glad I could help! -John C Link to comment Share on other sites More sharing options...
danbeeman30 Posted February 21, 2018 Share Posted February 21, 2018 I understand your frustration! My link box has been with HTC repair department going on 4 weeks now. I sent it to HTC because it's under warranty, having been only 6 months. Had I known it would have taken this long, I would not have paid the $15 to have it shipped to them. I would have paid Amazon $30 for the new part and had it shipped 2-day. Link to comment Share on other sites More sharing options...
Synthesis Posted February 21, 2018 Share Posted February 21, 2018 Please PM me with your ticket number and I'll sort this out for you.Thanks! -John C Link to comment Share on other sites More sharing options...
danbeeman30 Posted February 21, 2018 Share Posted February 21, 2018 Ticket [personal information removed]. Customer service said the ticket has been escalated and they'll have a return tracking number by the end of the week (not sure exactly what they means). So we'll see! Link to comment Share on other sites More sharing options...
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