kevijn Posted December 6, 2017 Share Posted December 6, 2017 So, after ordering I was expecting my Vive to ship within 3 working days as the website had told me. Yesterday, since I had been waiting for double that amount of time, I decided to contact the chat support in order to see what the delay was and when I could expect it. I get it, I ordered on black friday weekend, a delay isn't too surprising, I just wanted to know what was going on. I wait for 30 minutes for a chat advisor, but none connects and I need to go. I had put in an email question a few days ago as well I think. Anyway, this morning I got this mail letting me know they had cancelled my order: Dear Kevin,Thank you for contacting HTC Customer Support Center. This is to confirm that the order #xxxxxxxxxxx will be cancelled due to some technical issues. will send over a special link with unique codes for you to re-place the order with the same price max by beginning of next week For any further assistance, please do not hesitate to contact us back using our support channels Phone num: 1 800 995 482 09:00 - 18:00 (Mon - Fri) And HYG email support http://www.htc.com/ie/contact/email/ And hereunder our chat support http://www.htc.com/ie/contact/chat/Sincerely,Sara. HTC technical support. Edit: removed your order number reference for privacy. -JohnG Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.