Eyesoar Posted December 6, 2017 Share Posted December 6, 2017 Just a quick warning my Vive died after 13 months of occasional use. If I had purchased it from a store in Australia I would have still been covered under the Australian Consumer Guarantee. However after many unhelpful attempts to get satisfaction from Vive support and eventually Contacting the Australian Consumer Affairs I discovered that as Vive is not an Australian Company then Consumer Affairs can’t pressure them to replace it. If I had brought it from an Australian Store then yes I would be entitled to it being repaired or replaced even though it is past the 12 months stated on the manufacturers warranty. Link to comment Share on other sites More sharing options...
Synthesis Posted December 6, 2017 Share Posted December 6, 2017 Can you please PM me with your name, address, phone, email and your order number from when you purchased OR the serial number on the headset (Printed under the cover on the top)Thanks! -John C Link to comment Share on other sites More sharing options...
jagibson Posted December 7, 2017 Share Posted December 7, 2017 Please respond to when you can. We will discuss options with our Australia colleagues and hopefully come back with a reasonable solution for you. Thank you, JohnG Link to comment Share on other sites More sharing options...
Eyesoar Posted December 7, 2017 Author Share Posted December 7, 2017 A reasonable solution would be fantastic. I just came home an have now sent @Synthesis the details he was after. It would be fantastic if he could help. Matt Link to comment Share on other sites More sharing options...
Eyesoar Posted December 11, 2017 Author Share Posted December 11, 2017 My Origional Statement stands. Last contact from Vive Australia support is send it in to be assesed for repair. (I have heard from the repairer that they replace not repair) I will have to pay the repair/replacement cost just under $400 plus postage to send the unit in. If I had purchased from an Australian business or local store I would have been able to have the unity repaired or replaced at no cost to me due to Australian Consumer laws. I also wouldn't have had the frustration of dealing with Vive Australian Support who continually fail to answer fairly straight forward questions. Link to comment Share on other sites More sharing options...
Synthesis Posted December 11, 2017 Share Posted December 11, 2017 We're still working on this. Please feel free to PM me directly with questions if needed.Thanks, -John C Link to comment Share on other sites More sharing options...
ARX_7 Posted February 11, 2018 Share Posted February 11, 2018 how are you going with this? i just had mine die under similar circumstances and am trying to get them to deal with it. i also note that the warranty document does note that we get ACL. Link to comment Share on other sites More sharing options...
Synthesis Posted February 12, 2018 Share Posted February 12, 2018 Send me your name, number, address, email and any tickets you might have with us and I'll see what I can do to help.Thanks, -John C Link to comment Share on other sites More sharing options...
Eyesoar Posted February 12, 2018 Author Share Posted February 12, 2018 Do talk and follow things up with John. Link to comment Share on other sites More sharing options...
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