Base station showing red light no customer support response since opening ticket on 12/01/17

[carljames]

My base station is no longer functioning as of 8/15/17.  I finally got around to opening a support ticket on 12/01/17 and have received no response.  Can someone tell me if there is something else I need to do to get support?

[jagibson]

Hello 

 

Where are you located?  Did you email or contact support via chat?  

 

Thank you,

 

JohnG

[carljames]

Located in the US.  Emailed and received the notice that I would be contacted soon.  After a  week of waiting I put a ticket in with the HTC support and got a response in 1 day, unfortunately they only support Europe so I'm stuck waiting on the US team.

[Synthesis]

I'm not sure what you mean by "They only support Europe" I can assure you that we have US support as well. I'm going to send you a PM for more information. Please respond when you can.

Thank you,

-John C

[ryze]

I had the same issue. It's been over 5 months since I sent in my base stations and my ticket hasn't been updated since day 1.

[Synthesis]

 

I saw your other post and responded. Please reply to my PM when you have a chance.

Thank you!

-John C

[SemperMike]

I'm in a similar situation.  My base station was received at the repair center on the 22 Nov 17.  I've made numerous inquiries to tech support but I haven't got a solid anwser when my base station will be repaired.   I was just told yesterday (14 Dec 17) that RMA doesn't have any record of my unit arriving there.   I don't know how that is possible since I have an email from HTC tech support saying the unit was received on 22 Nov and it would take 10 business days to repair.  I am so beyond frustrated.

[Synthesis]

 

Would you please PM me with your RMA number? I'll look into this. Thanks.

 

-John C