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Base station showing red light no customer support response since opening ticket on 12/01/17


carljames

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Located in the US.  Emailed and received the notice that I would be contacted soon.  After a  week of waiting I put a ticket in with the HTC support and got a response in 1 day, unfortunately they only support Europe so I'm stuck waiting on the US team.

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I'm in a similar situation.  My base station was received at the repair center on the 22 Nov 17.  I've made numerous inquiries to tech support but I haven't got a solid anwser when my base station will be repaired.   I was just told yesterday (14 Dec 17) that RMA doesn't have any record of my unit arriving there.   I don't know how that is possible since I have an email from HTC tech support saying the unit was received on 22 Nov and it would take 10 business days to repair.  I am so beyond frustrated.

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